We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

Has responsibility for developing new business through sales efforts in a SouthState metropolitan market. Manages a high level loan and deposit portfolio providing superior client service. Analyzes financial information to evaluate the credit worthiness of loan requests. Compiles loan packages ensuring completeness and accuracy of information provided. Sells and cross-sells additional products and services of the Bank. Assures that all loans are in compliance with State and Federal regulations and Bank policies and procedures. Success in the role is defined by efficacy in calling activity, proposal generation, revenue generation, risk mitigation, ability to build successful relationships internally and externally.

ESSENTIAL FUNCTIONS

• Actively participates in a business development plan to increase their loan and deposit portfolio of commercial clients within a SouthState metro market

• Develop consultative relationships with prospects and clients in order to add value by delivering appropriate banking solutions

• Manage the flow of loan and deposit requests through the appropriate channels to ensure the credit quality, responsiveness, structure and pricing meeting the needs of the client and the operating objectives of the Bank

• Collaborate effectively with Treasury Management Sales Officers, Capital Markets, Wealth and Retail

• Underwrite loan requests within the parameters of the Bank’s policies and procedures. Ensure the loan packages are accurate and complete when submitted to the appropriate Credit partner for approval

• Manage and service assigned loan portfolio

• Ensure that all required documentation is in file for all loans and deposits

• Clear documentation or compliance deficiencies noted by Loan and Deposit Operations or other review

• Partner with Credit to properly risk grade each loan in the assigned portfolio and adjust risk grades as circumstances change or new information becomes available

• Price each loan and deposit product according to current Bank pricing guidelines

• Document the credit quality, current competitive factors, or overall relationship circumstances that justify departures from the approved Bank pricing regulations

• Demonstrate a commitment to fair lending practices

• Remain knowledgeable of all laws and regulations governing the lending activities of financial institutions

• Ensure compliance with all applicable Bank policies and procedures, as well as all State and Federal regulations

• Resolve client problems and assists with general inquiries

• Provide superior service to existing clients

• Builds and maintains a positive working relationship with COI’s and others in the community to enhance the Bank’s image and reputation in the marketplace

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

Education:

• A Bachelor’s degree in business, finance, banking or related field is required. Graduation from a recognized school of banking is an asset.

Experience:

• Minimum of 5-10 years commercial lending experience; Experience should include previous loan structuring and credit analysis responsibilities

Knowledge:

• Extensive knowledge of all Bank products, services, procedures and practices; Must have an in-depth knowledge of Federal and State lending regulations and Bank policies relating to lending procedures. Familiarity with the local business community is strongly preferred.

Skills:

• Must have well-developed sales, interpersonal and negotiating skills. Excellent written and verbal communication skills are necessary. Must have basic accounting and credit skills. Must be detail oriented and possess the proven ability to prioritize complex work assignments. Proven analytical skills and the ability to evaluate credit worthiness are needed. Must be proficient in the use of basic office equipment with an emphasis on calculator and computer. Proficiency in the use of Microsoft Word Excel, Outlook is necessary.

TRAINING REQUIREMENTS/CLASSES
Required annual compliance training; New Employee Orientation

PHYSICAL DEMANDS
Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT
This position is located in a private office.

TRAVEL
This position may require some travel from time to time.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The IT Payments Support Manager oversees the daily operations, stability, and strategic enhancement of the organization’s payments processing environment, with a primary focus on Fiserv PEP+ (Automated Clearing House processing). This role ensures reliable end‑to‑end payment operations, leads system administration and support teams, partners with business units to optimize workflows, and drives compliance with regulatory and security standards.

Duties & Responsibilities

• Lead and manage the payments systems team, including administrators, analysts, and support personnel responsible for ACH and related payment platforms.

• Oversee administration, configuration, and optimization of Fiserv PEP+, including batch scheduling, file processing, settlement operations, and system performance

• Monitor system health and troubleshoot issues across PEP+, payment gateways, file transfers, and integrated banking systems.

• Ensure daily payment processing runs accurately and on schedule, including returns, corrections, prenotes, and settlement activities.

• Coordinate upgrades, patches, and enhancements to PEP+, Payments Exchange, VolPay and related payment applications in partnership with Fiserv, Volante, and internal IT teams

• Collaborate with business units (Treasury, Operations, Risk, Compliance) to support new payment products, process improvements, and automation initiatives.

• Support incident response and root‑cause analysis for payment‑related outages or processing errors.

• Oversee access controls, security configurations PEP+, Payments Exchange (Wire) and RTP (Real-Time Payments) and related systems

• Support incident response and root‑cause analysis for payment‑related outages or processing errors.

• Ensure compliance with NACHA rules, FFIEC guidelines, and internal audit requirements related to ACH and electronic payments.

• It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Qualifications

Education Requirements

• Bachelor’s degree required in Information Technology or related discipline. Advanced degree preferred.

Minimum Experience

• 5–8+ years of experience in IT operations or payment systems administration, preferably in banking or financial services.

Licenses & Certifications

• Certifications such as AAP (Accredited ACH Professional) or NCP (National Check Professional) Preferred

Knowledge, Skills, & Abilities

• Position may require regular before/after normal business hours, or regular out-of-town travel.

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

• Ability to sit, walk, and/or stand for extended periods of time

• Ability to bend and reach

Work Environment

• Office: This position reports to a physical Company location, and the setting will be a typical office environment.

• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable).  Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

This position is remote but you must reside within 50 miles of Winter Haven FL

11:15am-8:00pm ET w/Rotating Saturday shift

SUMMARY/OBJECTIVE:

Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application, or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customer’s problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships.  Ensures compliance with South State Bank Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience.

ESSENTIAL FUNCTIONS

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer.
• Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool.  Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes.
• Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
• Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations. 
• Meet or exceed the Customer Care Representative quality and productivity goals assigned by management.
• Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received.
• Use all available systems and resources to review and interpret customer information
• Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems.
• Provide support by performing additional duties and tasks as needed or assigned.
• Maintain a positive, empathetic, and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center.
• Keep customers aware of changes in bank services, practices and other factors affecting their account relationship.
• Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies.
• Successfully complete additional skills training as required/requested.

COMPETENCIES

• Strong knowledge of banking procedures.
• Patience, ability to remain calm even when the customers are stressed or upset.
• Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely.
• Attentiveness, ability to listen to customers concerns, identify the issues and find a resolution.

Accepts other duties as assigned. The duties and responsibilities listed above may be revised at any time within the sole discretion of SouthState without advance notice to or the consent of the employee.

SouthState reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch.

Qualifications, Education, and Certification Requirements:

Must reside within 50 miles of Winter Haven, FL

• Education: High School Diploma or equivalent
• Experience:  Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution
• Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills.  Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. Ability to work with confidential information, both internally and externally, in a professional manner.  Ability to have flexible hours when necessary.  Receptive to coaching and feedback.  Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment.  Interpersonal skills to create a positive and effective work environment. 

TRAINING REQUIREMENTS/CLASSES

• Annual Regulatory Compliance Training
• Successfully complete Customer Care New Hire Training

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers.
• This position requires a large amount of time in front of a computer. 
• SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time.
• SouthState reserves the right to suspend Remote Work privileges at any time.

TELECOMMUTING REQUIREMENTS

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Ability to keep all company sensitive documents secure (if applicable)
• You agree that you will not provide child or adult care during hours of scheduled work.

TELECOMMUTING TECHNICAL REQUIREMENTS

• A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only).
• Must be able to directly connect to router/modem via Ethernet cable. Check your download speed using a speed test. 
• To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
• SouthState reserves the right to request proof of internet provider, speed and service package from the employee. 
• Requirements are subject to change, as new systems and technology are delivered.

TRAVEL

Must be available to travel when necessary.

Must reside within 50 miles of Winter Haven, FL

#IND1

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Mortgage Sales Manager (Charlotte, NC market) is a producing sales manager who is also responsible for mortgage loan production for a specific geographic area.  They direct and manage the sales activities of a region or group of residential Mortgage Bankers (8 or more), ensuring profitability, market share growth, and a high level of customer service. This person will recruit, hire, train, and manage a team of new and existing Mortgage Loan Officers to maximize mortgage loan sales efforts.  They are also responsible for ensuring their team is producing high quality loans which meet South State Bank guidelines. Strong sales and organizational skills are essential.  This position Ensures compliance with South State Bank Code of Conduct and other operating procedures.

ESSENTIAL FUNCTIONS

• Recruits, hires, trains, and manages Mortgage Loan Officers to meet their assigned growth plan.
• Manages employees, setting goals and objectives; trains, motivates, mentors and disciplines staff; assesses performance and makes salary recommendations.
• Assigns work to subordinate personnel, providing instruction and answering questions; coordinates the scheduling and completion of work by determining operational priorities and resolving workload problems; reviews work for accuracy and completeness; evaluates work techniques and methods for conformance to established standards.
• Analyzes pertinent financial and credit data and recommends loans for approval or rejection.
• Implements department operating policies and procedures and monitors for compliance.
• Manages the mortgage referral program.
• Partners with and is a referral resource for the Retail Bank and Wealth Management.
• Counsels with and assists in the training and development of all subordinates.
• Receives loan applications from loan officers and reviews documents received to ensure all necessary forms have been completed prior to starting loan packaging procedures.
• Supervises loan origination in assigned region assuring compliance with all related laws and regulations.
• Provides on-the-job training to new employees; explains methods and procedures.
• Establishes and maintains open communication with Operations.
• Actively participates in the local real estate community by attending real estate board sponsored events and functions.
• Conducts presentations at real estate office sales meetings, homebuyer’s seminars, and financing workshops.
• Keeps informed of trends and developments in the local real estate market, as well as changing rules and regulations pertaining to both portfolio and investor mortgages.
• Produces annual mortgage loan volume of $12 million.
• Ensures compliance with South State Bank Code of Conduct and other operating policies and procedures. Completes compliance training, adheres to all anti-money laundering guidelines and procedures and all regulatory requirements
• Accepts and performs other duties as determined to be essential.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Coaching – Works to improve and reinforce performance of others.  Facilitates their skill development by providing clear, behaviorally specific performance feedback and making or eliciting specific suggestions for improvement in a manner that builds confidence and self-esteem.  Takes time to assist and provides specific, detailed follow-up.
• Collaborative Leadership – Considers the organization when making decisions.  Separates one’s own interest from organizational interest to make the best possible judgments for the company.  Promotes and generates cooperation among one’s peers in leadership to achieve a collective outcome.
• Delegation - Utilizes direct reports effectively by allocating decision-making and other responsibilities to the appropriate person.  Encourages others to set own deadlines within the constraints of assignment and hold them accountable for meeting the deadline.  Clearly communicates expectations or boundaries. 

Qualifications, Education, and Certification Requirements

• Education: Bachelor’s Degree in Business Administration, Finance, or related mortgage sales experience.
• Experience: 8 to 10 years’ experience as a Mortgage Loan Officer with 3 to 5 years’ experience managing mortgage loan sales along with a history of successful mortgage lender recruitment preferred; previous related experience in a financial institution preferred (local market).  Must be team oriented and customer first driven with a history of managing a team of 5 or more high performing salespeople to successful achievement of goals. Previous portfolio lending experience preferred. A full understanding of secondary market underwriting and the ability to understand and execute on P&L issues required.
• Certifications/Specific Knowledge: Knowledge of FNMA, FHLMC, FHA/VA/USDA service guidelines preferred.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training.

PHYSICAL DEMANDS

Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers.

WORK ENVIRONMENT 

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

#LI-Onsite

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The IT Technical Analyst supports the bank as the primary technical liaison among line-of-business teams, vendor platforms, IT development/support teams, testing functions, and business stakeholders. Ensures the system development lifecycle (SDLC)—particularly in vendor-managed environments with integrations, configurations, data flows, and technical dependencies understood, documented, and testable throughout the software lifecycle. Partners with LOB and IT SMEs/Engineers to produce and maintain technical and testing documentation (e.g., functional design documents, workflow diagrams, traceability matrices, and qTest plans/reporting).

Duties & Responsibilities

• Analyze vendor-provided application architectures, interfaces, APIs, and configuration options to support required technical documentation.

• Translate business and regulatory requirements into clear technical artifacts, including Functional Design Documentation, system Visio workflows, interface specifications, Requirement Traceability Matrices, Test Plans, Test Scripts, Test Management Dashboards and Testing Defect Logs and Management.

• Support environment readiness, test data provisioning, and coordination of vendor-led testing activities.

• Ensure adherence to banking security, risk, and compliance standards.

• It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Qualifications

Education Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred

Minimum Experience

• 5+ years of experience in IT analysis or technical support roles within financial services.

• 5+ years experience in Technical Documentation (Functional Design Documentation, Traceability Matrices, Test Plans, Test Management, System Architecture/Visio Workflows)

Licenses & Certifications

• Knowledge of banking regulations such as SOX, PCI, and FFIEC preferred

Knowledge, Skills, & Abilities

• Strong understanding of system integrations, APIs, batch processing, and data flows.

• Experience working with vendor-based platforms (e.g., core banking, payments, AML, CRM).

• Familiarity with SDLC, defect management, and test lifecycle processes.

• Experience with tools such as JIRA, Confluence, ServiceNow, or test management platforms (preferred).

• Ability to effectively access and interpret information on computer screens, documents, and reports.

• Strong analytical and problem-solving skills, particularly related to complex technical integrations and vendor systems.

• Excellent communication and collaboration skills for working with cross-functional teams and external vendors.

• Proficiency in maintaining and organizing technical documentation.

• Adaptability to evolving technology and system requirements.

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

• Ability to sit, walk, and/or stand for extended periods of time

• Ability to bend and reach

Work Environment

• Office: This position reports to a physical Company location, and the setting will be a typical office environment.

• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable).  Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The IT Payments Support Leader serves as the senior technical authority for enterprise payment platforms, providing architectural leadership, advanced system expertise, and hands‑on guidance across payment technologies. This role is responsible for the design, stability, scalability, and strategic evolution of payment systems to ensure secure, compliant, and reliable payment processing. The position partners closely with IT leadership, operations, Treasury, Risk, and vendors to align payment technology delivery with business strategy and future growth initiatives.

Duties & Responsibilities

• Serve as the technical lead and subject‑matter expert for enterprise payment platforms, including Cari Network (Stablecoin/Tokenized deposits), ACH, wires, real‑time payments (RTP/FedNow), and related payment gateways.

• Provide architectural direction, technical design standards, and oversight for payment system enhancements, integrations, and modernization initiatives.

• Ensure reliability, performance, and resiliency of payment processing environments through proactive monitoring, troubleshooting, and root‑cause analysis.

• Act as the highest‑level escalation point for complex payment system incidents, outages, and processing exceptions.

• Lead technical evaluation and implementation support for new payment capabilities, including ISO 20022 adoption and emerging payment technologies.

• Partner with vendors and core providers to manage integrations, upgrades, patches, and platform changes for payment systems.

• Ensure payment technologies comply with NACHA rules, FFIEC guidance, audit requirements, and internal IT governance standards.

• Provide technical mentorship and guidance to payments analysts and administrators, establishing best practices, standards, and operational runbooks.

• It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Qualifications

Education Requirements

• Bachelor’s degree required in Information Technology, Computer Science, or a related discipline. Advanced degree preferred.

Minimum Experience

• 8–12+ years of experience in payment systems, core banking platforms, or financial services technology environments.

Licenses & Certifications

• AAP (Accredited ACH Professional) and/or NCP (National Check Professional) preferred.

• Relevant technology or security certifications are a plus.

Knowledge, Skills, & Abilities

• Position may require regular before/after normal business hours, or regular out-of-town travel.

• Deep knowledge of ACH, wire, and real‑time payment processing architectures

• Strong understanding of payment settlement, exception handling, and operational risk

• Ability to design and evaluate complex system integrations and data flows.

• Proven ability to lead technical initiatives without direct people management responsibility.

• Strong analytical, problem‑solving, and incident‑management skills.

• Ability to communicate complex technical concepts clearly to business and executive audiences

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

• Ability to sit, walk, and/or stand for extended periods of time

• Ability to bend and reach

Work Environment

• Office: This position reports to a physical Company location, and the setting will be a typical office environment.

• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable).  Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Branch Manager 3 has the responsibility for leading and coaching the branch team as well as overseeing the administration and coordination of sales and service activities of their assigned branch. The Branch Manager is accountable for maximizing revenue, profitability, sales, customer satisfaction, to minimize operational losses, ensures compliance of operational and security procedures, deepens existing relationships, and minimize customer attrition.  It is also the responsibility of the Branch Manager to support the administration and coordination of the sales and service activities, promotional campaigns, and product initiatives of their assigned branch.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Tracks progress toward branch loan and deposit goals and initiates directives to accomplish these objectives.

• Develops branch projections and expectations in strategic planning to include sales goals.

• Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross-selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members.

• Supervises staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.

• Assists each staff member in setting goals, clearly explaining what is expected of each person and effectively coaching each staff member to achieve success.

• Directs the hiring, training, and retraining of branch staff members. This includes operations and product knowledge, as well as customer relations and development and sales.

• Conducts regular meetings with staff to discuss sales and campaigns, products and services, policies, procedures, and regulations.

• Responsible for the branch’s security procedures and understands the functions and operations of the security devices, which are critical in protecting the facility against criminal and fraudulent activity.

• Understands and complies with branch audit procedures by utilizing Regional Operations Specialist visits semi-annually.

• Serves customers quickly, accurately, efficiently, and confidentially according to South State Bank Standards. Make appropriate recommendations based on information provided by customer. Shows sincere appreciation for customer’s time and business, and gives business card

• Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through various installment, commercial, and real estate products. Assists in collections of delinquent loans.

• Manages loan and deposit exceptions within the expectation of South State Bank both individually and for the branch

• Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing features and benefits, rules and regulations, pricing, and a simple definition of each service.  Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.

• Resolves customer problems and complaints with courtesy and discretion. Explaining policies and procedures as necessary. Considers customer problems and complaints as opportunities to satisfy the customer and promote additional services.

• Actively participates in business development activities within the community to promote, enhance, and retain present and prospective client relationships.

• Explains bank objectives, policies, and programs to employees and directs their implementation.

• Monitors branch resources and assets and submits requests as necessary for the branch to serve its customers efficiently and effectively.

• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.

• Presents a neat, professional personal appearance and maintains an orderly, attractive work area.

• Maintains a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options

OTHER DUTIES

• Accepts other duties as assigned, to include within the region

COMPETENCIES

• Unquestionable ethics, integrity, and values

• High level of energy, passion, and commitment to excellence

• Strong problem-solving skills, including creativity and innovative thinking

• Strong oral and written communication skills

• Highly professional with strong interpersonal skills

Qualifications, Education, and Certification Requirements

• Education: High School Diploma, BA Degree and/or 2 years in Banking.

• Experience: Minimum of 5 years’ experience or more of prior banking which may include lending experience, 10 years’ previous management/supervisory experience, strong organizational skills, proven leadership experience, strong PC skills, ability to analyze and solve problems

• Knowledge: Excellent leadership and communication skills, planning and organizational skills, good decision-making skills, excellent writing skills, training and oral presentation skills, customer service orientation, initiative

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation

• Branch Manager Workshop                                                                                                   

• Consumer Lending- Obtain your SSB Lender Credentials                                                                                           

• Banker Foundations

• All assigned Regulatory Compliance training

• Acknowledgement of all policies through DocuSign as assigned                      

• Additional training may be required dependent upon experience            

Supervisory Responsibility

This position does have supervisory responsibilities.

PHYSICAL DEMANDS

Must be willing to travel for meetings and classes, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation or individual desk or could be in a private office. The position is located inside a cooled and heated facility.

TRAVEL

Travel may be required to come to meetings and training as needed.

Equal Opportunity Employer, including disabled/veterans.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

It is the responsibility of the Middle Market Banker II to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Has responsibility for developing new middle market business through consultative sales efforts. Manages a high level and emerging loan and deposit portfolio providing superior client service. Analyzes financial information to evaluate the credit worthiness of loan requests. Together with portfolio managers, compiles loan packages ensuring completeness and accuracy of information provided. Works with Bank’s product teams to cross-sell products and services of the Bank. Assures that all loans are following State and Federal regulations and Bank policies and procedures. Success in the role is defined by efficacy in calling activity, proposal generation, revenue generation, risk mitigation, and ability to build successful relationships.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

A Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Assesses and effectively manages all risks associated with job function. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
• Performs the following teller duties:
  • Processes transactions for savings, checking, and loan accounts.
  • Maintains a neat and orderly work area.
  • May assist in guiding and training new tellers.
  • May allow customers access to safe deposit boxes.
  • Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
  • Sells certified checks within assigned limits.
  • Balances transactions daily.
  • May service/balance ATM.
  • May utilize the branch capture system.
  • Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

TELLER 1 FUNCTIONS

• 18 months or less experience
• Teller duties
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility.

TRAVEL

Travel may be required

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Branch Manager 1 has the responsibility for leading and coaching the branch team as well as overseeing the administration and coordination of sales and service activities of their assigned branch. The Branch Manager is accountable for maximizing revenue, profitability, sales, customer satisfaction, to minimize operational losses, ensures compliance of operational and security procedures, deepens existing relationships, and minimize customer attrition.  It is also the responsibility of the Branch Manager to support the administration and coordination of the sales and service activities, promotional campaigns, and product initiatives of their assigned branch.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Tracks progress toward branch loan and deposit goals and initiates directives to accomplish these objectives.

• Develops branch projections and expectations in strategic planning to include sales goals.

• Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross-selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members.

• Supervises staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.

• Assists each staff member in setting goals, clearly explaining what is expected of each person and effectively coaching each staff member to achieve success.

• Directs the hiring, training, and retraining of branch staff members. This includes operations and product knowledge, as well as customer relations and development and sales.

• Conducts regular meetings with staff to discuss sales and campaigns, products and services, policies, procedures, and regulations.

• Responsible for the branch’s security procedures and understands the functions and operations of the security devices, which are critical in protecting the facility against criminal and fraudulent activity.

• Understands and complies with branch audit procedures by utilizing Regional Operations Specialist visits semi-annually.

• Serves customers quickly, accurately, efficiently, and confidentially according to South State Bank Standards. Make appropriate recommendations based on information provided by customer. Shows sincere appreciation for customer’s time and business, and gives business card

• Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through various installment, commercial, and real estate products. Assists in collections of delinquent loans.

• Manages loan and deposit exceptions within the expectation of South State Bank both individually and for the branch

• Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing features and benefits, rules and regulations, pricing, and a simple definition of each service.  Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.

• Resolves customer problems and complaints with courtesy and discretion. Explaining policies and procedures as necessary. Considers customer problems and complaints as opportunities to satisfy the customer and promote additional services.

• Actively participates in business development activities within the community to promote, enhance, and retain present and prospective client relationships.

• Explains bank objectives, policies, and programs to employees and directs their implementation.

• Monitors branch resources and assets and submits requests as necessary for the branch to serve its customers efficiently and effectively.

• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.

• Presents a neat, professional personal appearance and maintains an orderly, attractive work area.

• Maintains a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options

OTHER DUTIES

• Accepts other duties as assigned.

COMPETENCIES

• Unquestionable ethics, integrity, and values

• High level of energy, passion, and commitment to excellence

• Strong problem-solving skills, including creativity and innovative thinking

• Strong oral and written communication skills

• Highly professional with strong interpersonal skills

Qualifications, Education, and Certification Requirements

• Education: High School Diploma, BA Degree and/or 2 years in Banking.

• Experience: Minimum of 2 years’ experience or more of prior banking which may include lending experience, previous management/supervisory experience, strong organizational skills, proven leadership experience, strong PC skills, ability to analyze and solve problems

• Knowledge: Excellent leadership and communication skills, planning and organizational skills, good decision-making skills, excellent writing skills, training and oral presentation skills, customer service orientation, initiative

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation

• Branch Manager workshop                                                                                                        

• Consumer Lending- Obtain your SSB Lender Credentials                                                                                           

• Banker Foundations

• All assigned Regulatory Compliance training

• Acknowledgement of all policies through DocuSign as assigned                      

• Additional training may be required dependent upon experience            

Supervisory Responsibility

This position does have supervisory responsibilities.

PHYSICAL DEMANDS

Must be willing to travel for meetings and classes, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation or individual desk or could be in a private office. The position is located inside a cooled and heated facility.

TRAVEL

Travel may be required to come to meetings and training as needed

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

Responsible for managing a portfolio of classified loans in a manner that reduces problem assets and minimizes losses to the bank.

ESSENTIAL FUNCTIONS

It is the responsibility of the Commercial Resolutions Officer to take ownership of all tasks and challenges that they encounter in the operation of the assigned duties and to perform these essential functions:

• Day-to-day management of a portfolio of classified assets.  Communicate with borrowers via phone, face-to-face meetings, and written correspondence.  When necessary, issue past due and demand letters to delinquent borrowers in accordance with bank policy and applicable banking laws.

• Document collection activities including borrower calls/meetings and correspondence in the Fiserv Premier collections system. 

• Maintain an orderly e-file system to retain necessary documentation.  Ensure that e-files are complete and up-to-date.

• Effectively manage maturing loans in the assigned portfolio.  Negotiate renewal/modification terms with borrower and secure necessary approvals. Clear any documentation or approval exceptions identified post-closing.

• Review all assigned loans and develop a resolution strategy for each.  Resolution strategies should have a goal of either rehabilitating the loan to the degree it can be moved back to a Relationship Manager or moving the loan out of the bank in a manner that minimizes losses to the bank and is compliant with applicable banking laws and bank policies.   Resolution strategies should be documented and updated as needed.

• Negotiate settlements with borrowers and guarantors, including deed-in-lieu of foreclosure, short sale, and discounted payoffs with a focus on minimizing problem assets, losses, and expenses.  Utilize sound judgment in recommending settlements for approval and secure approval from the Director of Special Assets prior to finalizing settlements with borrowers. Retain documentation that evidences rationale for settlement.

• Ensure that coding is accurate on all loans in portfolio based on current status, including the risk rating, accrual status, status code, and loss given default.  Ensure that codes tied to credit reporting are accurate based on the current status of the loan.  Submit coding changes in a timely manner and follow up to ensure changes are properly made. 

• Engage attorneys, appraisers, and other outside vendors as needed.  Ensure invoices are properly reviewed and approved in a timely manner.  Follow the bank’s appraisal ordering process to engage appraisals and recommend appropriate charge-offs according to bank policy.  Make best efforts to minimize expenses associated with using outside vendors and leverage internal Legal department when possible.

• Identify loans in portfolio that require an impairment analysis and conduct the analysis as needed.  If an impairment or charge off is identified, complete the appropriate charge off/impairment document and submit it for approval through the bank’s charge off/impairment process.  Ensure that the charge off form is accurate and includes sufficient commentary to identify the reason for the charge off/impairment and the current status of the loan.

• Coordinate the transfer of loans to other areas of the bank when necessary.  This includes loans moving back to a Relationship Manager and OREO/OAO transfers.  Ensure that proper approvals are obtained, transfer documentation is completed, and coding is updated to reflect the change. 

• Ensure that all actions taken are compliant with state and federal law, banking regulations, and bank policy. Stay apprised of changes in banking laws and regulations that impact loans. 

• Actively participate in the SAM Quarterly Review process by completing and submitted loan reviews in a timely manner.

• Assist the Director of Special Assets in responding to audit requests, including internal and third-party audits, internal loan review, and regulatory reviews.

• Serve as a resource for other areas of the bank (Branches, Finance, Legal, etc.) to answer questions and assist with specific needs. 

• As needed, assist the SAM Manager with special projects as they arise.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Strong Data Acquisition and Management skills

• General banking knowledge

• Strong negotiation and mediation skills

Qualifications, Education, and Certification Requirements

• Education: High School Diploma required.  College degree or some college preferred.

• Experience: 5+ years of banking experience, preferably working in a lending or collections environment.

• Certifications/Specific Knowledge: Strong organizational, communication, and computer skills (particularly with Microsoft Office products).

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training; New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.  This position may require bending and reaching.

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
• Teller Duties:

  Processes transactions for savings, checking, and loan accounts.

  Maintains a neat and orderly work area.

  May assist in guiding and training new tellers.

  May allow customers access to safe deposit boxes.

  Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.

  Sells certified checks.

  Balances transactions daily.

  May service/balance ATM.

  May utilize the branch capture system.

  Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.

  Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

• FSR Duties:
  • Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
  • Is knowledgeable of financial services offered by the bank.
  • Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
  • Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

TRAVEL

Travel may be required to come to meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Assistant Branch Manager (ABM) is a key member of a branch team that is responsible for, but not limited to, assisting the Branch Manager in the overall management of the branch.  The ABM supports efforts to maximize revenue, sales, customer satisfaction, minimize operational losses, ensures compliance of operational and security procedures, deepens existing relationships, and minimize customer attrition.  It is also the responsibility of the Assistant Branch Manager to support the administration and coordination of the sales and service activities, promotional campaigns, and product initiatives of their assigned branch.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists the Branch Manager in leading the branch to achieve sales goals to include outbound calling, sales meetings, and coaching
• Supervises designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.
• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Gold Service Standards.
• Performs all functions of SR FSR.
• Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through our various installments, commercial, and real estate products. Assists in the collection of delinquent loans.
• Manages loan and deposit exceptions within the expectation of South State Bank both individually and for the branch
• Responsible for the branch’s security procedures and understands the function and operations of the security devices, which are critical in protecting the facility against criminal and fraudulent activity.
• Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members.
• May resolve routine personnel problems.
• Assist tellers in accurate balancing of daily work, assisting in researching differences and making necessary adjustments.
• Resolves customer problems and complaints with courtesy and discretion, explaining policies and procedures as necessary. Considers customer problems and complaints as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Ensures an adequate supply of money is available for daily bank transactions.
• Ensures branch has adequate inventory of supplies.
• Understands and complies with branch audit procedures and conducts self-audits using the Branch Internal Control Review on a quarterly basis.
• Presents a neat and professional personal appearance and orderly work area.
• Develops and maintains a sales culture environment.
• Maintains a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options

OTHER DUTIES

• Accepts other duties as assigned.

COMPETENCIES

• Unquestionable ethics, integrity, and values
• High level of energy, passion, and commitment to excellence
• Strong problem-solving skills, including creativity and innovative thinking
• Strong oral and written communication skills
• Highly professional with strong interpersonal skills

Qualifications, Education, and Certification Requirements

• Education: High School Diploma or equivalent, BA degree and/or 2 years in Banking
•  Experience: Minimum of 3 years’ experience as Customer Service/Sales/Branch Manager, strong organizational skills, previous supervisory experience, strong PC skills, previous banking experience, ability to analyze and solve problems
•  Knowledge: Excellent leadership and communication skills, planning and organizational skills, good decision-making skills, excellent writing skills, training and oral presentation skills, customer service orientation, initiative, excellent interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Branch Manager Workshop                                                                                                        
• Consumer Lending- Obtain your SSB Lender Credentials                                                                                           
• Banker Foundations
• All assigned Regulatory Compliance training
• Acknowledgement of all policies through DocuSign as assigned                      
• Additional training may be required dependent upon experience            

 PHYSICAL DEMANDS

Must be willing to travel for meetings and classes, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation or individual desk or could be in a private office. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

TRAVEL

Travel may be required to come to meetings and training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
• Teller Duties:

  Processes transactions for savings, checking, and loan accounts.

  Maintains a neat and orderly work area.

  May assist in guiding and training new tellers.

  May allow customers access to safe deposit boxes.

  Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.

  Sells certified checks.

  Balances transactions daily.

  May service/balance ATM.

  May utilize the branch capture system.

  Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.

  Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

• FSR Duties:
  • Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
  • Is knowledgeable of financial services offered by the bank.
  • Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
  • Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

TRAVEL

Travel may be required to come to meetings or training as needed.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

ESSENTIAL FUNCTIONS

PRIMARY RESPONSIBILITIES

• Assist in tracking and management of the loan pipeline, loan maturities, the uninsured reports, and past dues reports, ensuring timely processing and adherence to deadlines.

• Prioritize tasks effectively to meet processing goals and customer expectations.

• Provide back-up support to other Loan Assistants to cover PTO requests, and absences.

• Remain knowledgeable of all State and Federal lending and documentation regulations as well as Bank policies and guidelines ensuring compliance

• Collect and organize all necessary documentation from borrowers, such as income verification, credit reports, and identification.

• Input data into loan processing systems accurately and efficiently.

• Order title searches, UCC searches, appraisals and flood certifications as needed.

• Coordinate closings with lenders, attorneys, insurance agents and clients.

• Initiate the disbursement of closing funds and issues loan proceeds via checks and/or wires.

• Review closed and funded loans for document completion, ensure that loans are booked in a timely and accurate manner.

• Contact settlement agents, register of deeds, and title insurance agencies to obtain post-purchase documentation, as necessary. Maintain a tickler system on any outstanding post-closing documentation (collateral and exception monitoring) and report on status during weekly meetings

Lender / Customer Support

• Maintain clear and effective communication with an increased number of lenders (up to 2-3), and other stakeholders throughout the loan process.

• Provide exceptional client service through offering assistance and responding to questions and requests for information

• Notify clients of any issues or discrepancies that may arise and assist in resolving them.

Culture Champion

• Advocate our culture by providing prompt, efficient, and exceptional customer service.

•  Build internal and external relationships with customers.

•  Demonstrate a commitment to the Company’s core values.

•  Strong work ethic, results driven, committed to meeting deadlines and achieving company and department goals.

• Participate with community organizations and in community projects.

• Actively participate in learning and development for continued personal and professional development.

Confidentiality and Compliance

• Ensures confidentiality of all sensitive material and matters, directs documents to the appropriate parties, obtains approvals as necessary, and ensures deadlines are met.

• Adhere to compliance, security and internal guidelines and requirements for position and applicable compliance and consumer protection regulations, preventing fraud and protecting customer assets.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

SKILLS NECESSARY

• Excellent time management, organizational skills, and attention to detail required.

• Excellent communication, and interpersonal skills.

• Excellent computer skills required, especially Microsoft Office.

• Ability to prioritize tasks, think and work independently.

• Ability to exercise good judgment to analyze and problem solve situations that arise.

• Ability to exercise personal and professional responsibility and work with limited direction.

Qualifications, Education, and Certification Requirements

• Education: A high school diploma or equivalent is required. Bachelor’s degree or additional course work in banking, finance or lending is an asset.

• Experience:

  • 3-4 years of experience in commercial lending documentation.

  • 3-4 years of Loan Assistant I or comparable experience.  

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports.  This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

This position could be in a cubicle or private office environment that may be loud throughout the day. If applicable telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology are delivered. 

TRAVEL

Travel may be required to meet with lender and/or client meetings as needed. In addition, travel may be required to attend all hands meetings, career development, site visits, acquisition/merger support, etc.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

Has responsibility for developing new business through sales efforts a South State metropolitan market.  Manages an entry level loan and deposit portfolio providing superior client service. Analyzes financial information to evaluate the credit worthiness of loan requests.  Compiles loan packages ensuring completeness and accuracy of information provided.  Sells and cross-sells additional products and services of the Bank.  Assures that all loans are following State and Federal regulations and Bank policies and procedures.  Success in the role is defined by efficacy in calling activity, proposal generation, revenue generation, risk mitigation, ability to build successful relationships internally and externally.

ESSENTIAL FUNCTIONS

• Actively participates in a business development plan to increase their loan and deposit portfolio of commercial clients within a South State metro market
• Develop consultative relationships with prospects and clients to add value by delivering appropriate banking solutions
• Manage the flow of loan and deposit requests through the appropriate channels to ensure the credit quality, responsiveness, structure, and pricing meeting the needs of the client and the operating objectives of the Bank
• Collaborate effectively with Treasury Management Sales Officers, Capital Markets, Wealth, and Retail
• Underwrite loan requests within the parameters of the Bank’s policies and procedures. Ensure the loan packages are accurate and complete when submitted to the appropriate Credit partner for approval
• Manage and service assigned loan portfolio
• Ensure that all required documentation is in file for all loans and deposits
• Clear documentation or compliance deficiencies noted by Loan and Deposit Operations or other review
• Partner with Credit to properly risk grade each loan in the assigned portfolio and adjust risk grades as circumstances change or new information becomes available
• Price each loan and deposit product according to current Bank pricing guidelines
• Document the credit quality, current competitive factors, or overall relationship circumstances that justify departures from the approved Bank pricing regulations
• Demonstrate a commitment to fair lending practices
• Remain knowledgeable of all laws and regulations governing the lending activities of financial institutions
• Ensure compliance with all applicable Bank policies and procedures, as well as all State and Federal regulations
• Resolve client problems and assists with general inquiries
• Provide superior service to existing clients
• Builds and maintains a positive working relationship with COI’s and others in the community to enhance the Bank’s image and reputation in the marketplace

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

• Education: A Bachelor’s degree in business, finance, banking, or related field is required.  Graduation from a recognized school of banking is an asset.
• Experience: Minimum of 1-5 years commercial lending or portfolio management experience; Experience should include previous loan structuring and credit analysis responsibilities
• Knowledge: Extensive knowledge of all Bank products, services, procedures, and practices; Must have an in-depth knowledge of Federal and State lending regulations and Bank policies relating to lending procedures.  Familiarity with the local business community is strongly preferred.
•  Skills: Must have well-developed sales, interpersonal and negotiating skills.  Excellent written and verbal communication skills are necessary. Must have basic accounting and credit skills.  Must be detail oriented and possess the proven ability to prioritize complex work assignments.  Proven analytical skills and the ability to evaluate credit worthiness are needed.  Must be proficient in the use of basic office equipment with an emphasis on calculator and computer. Proficiency in the use of Microsoft Word Excel, Outlook is necessary.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is in a private office.  

TRAVEL

This position may require some travel from time to time.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Branch Manager 1 has the responsibility for leading and coaching the branch team as well as overseeing the administration and coordination of sales and service activities of their assigned branch. The Branch Manager is accountable for maximizing revenue, profitability, sales, customer satisfaction, to minimize operational losses, ensures compliance of operational and security procedures, deepens existing relationships, and minimize customer attrition.  It is also the responsibility of the Branch Manager to support the administration and coordination of the sales and service activities, promotional campaigns, and product initiatives of their assigned branch.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Tracks progress toward branch loan and deposit goals and initiates directives to accomplish these objectives.
• Develops branch projections and expectations in strategic planning to include sales goals.
• Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross-selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members.
• Supervises staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.
• Assists each staff member in setting goals, clearly explaining what is expected of each person and effectively coaching each staff member to achieve success.
• Directs the hiring, training, and retraining of branch staff members. This includes operations and product knowledge, as well as customer relations and development and sales.
• Conducts regular meetings with staff to discuss sales and campaigns, products and services, policies, procedures, and regulations.
• Responsible for the branch’s security procedures and understands the functions and operations of the security devices, which are critical in protecting the facility against criminal and fraudulent activity.
• Understands and complies with branch audit procedures by utilizing Regional Operations Specialist visits semi-annually.
• Serves customers quickly, accurately, efficiently, and confidentially according to South State Bank Standards. Make appropriate recommendations based on information provided by customer. Shows sincere appreciation for customer’s time and business, and gives business card
• Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through various installment, commercial, and real estate products. Assists in collections of delinquent loans.
• Manages loan and deposit exceptions within the expectation of South State Bank both individually and for the branch
• Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing features and benefits, rules and regulations, pricing, and a simple definition of each service.  Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Resolves customer problems and complaints with courtesy and discretion. Explaining policies and procedures as necessary. Considers customer problems and complaints as opportunities to satisfy the customer and promote additional services.
• Actively participates in business development activities within the community to promote, enhance, and retain present and prospective client relationships.
• Explains bank objectives, policies, and programs to employees and directs their implementation.
• Monitors branch resources and assets and submits requests as necessary for the branch to serve its customers efficiently and effectively.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Presents a neat, professional personal appearance and maintains an orderly, attractive work area.
• Maintains a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options

OTHER DUTIES

• Accepts other duties as assigned.

COMPETENCIES

• Unquestionable ethics, integrity, and values
• High level of energy, passion, and commitment to excellence
• Strong problem-solving skills, including creativity and innovative thinking
• Strong oral and written communication skills
• Highly professional with strong interpersonal skills

Qualifications, Education, and Certification Requirements

• Education: High School Diploma, BA Degree and/or 2 years in Banking.
• Experience: Minimum of 2 years’ experience or more of prior banking which may include lending experience, previous management/supervisory experience, strong organizational skills, proven leadership experience, strong PC skills, ability to analyze and solve problems
• Knowledge: Excellent leadership and communication skills, planning and organizational skills, good decision-making skills, excellent writing skills, training and oral presentation skills, customer service orientation, initiative

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Branch Manager Workshop                                                                                                        
• Consumer Lending- Obtain your SSB Lender Credentials                                                                                           
• Banker Foundations
• All assigned Regulatory Compliance training
• Acknowledgement of all policies through DocuSign as assigned                      
• Additional training may be required dependent upon experience            

Supervisory Responsibility

This position does have supervisory responsibilities.

PHYSICAL DEMANDS

Must be willing to travel for meetings and classes, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation or individual desk or could be in a private office. The position is located inside a cooled and heated facility. 

TRAVEL

Travel may be required to come to meetings and training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

ESSENTIAL FUNCTIONS

• Actively participates in a business development plan to increase the loan and deposit portfolio of asset based relationships within assigned market
• Develop consultative relationships with prospects to add value by delivering appropriate banking solutions
• Manage the flow of loan requests through the appropriate channels to ensure the credit quality, responsiveness, structure, and pricing meets the needs of the prospect and the operating objectives of the Bank
• Closely monitor and assist with the underwriting and closing process. Keep prospect informed throughout the process.
• Develop a top prospect list in each assigned market.
• Collaborate effectively with appropriate business partners throughout the Bank
• Develop solid relationships with commercial bankers and leaders in assigned markets
• Creatively structure opportunities with a focus on “holistic” and win/win solutions
• Pre-screen opportunities with manager or others within SSCF
• Assist with the screening of loan requests within the parameters of the Bank’s and SSCF’s policies and procedures.
• Partner with Relationship Management/ Underwriting and Credit to properly risk grade new opportunities
• Price each loan and deposit product according to current Bank pricing guidelines
• Document the credit quality, current competitive factors, or overall relationship circumstances that justify departures from the approved Bank pricing guidelines
• Demonstrate a commitment to fair lending practices
• Build and maintain a positive working relationship with COI’s and others in the community to enhance the Bank’s and SSCF’s image and reputation in the marketplace
• Establish and deepen relationships with prospects, COI’s and referral sources
• Be a superior team player within SouthState Capital Finance and throughout the Bank
• Practice and employ the “Sundown Rule”

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Must have well-developed sales, interpersonal and negotiating skills.  Excellent written and verbal communication skills are necessary. Must have basic accounting and credit skills.  Must be detail oriented and possess the proven ability to prioritize complex work assignments.  Proven analytical skills and the ability to evaluate credit worthiness are needed.  Must be proficient in the use of basic office equipment. Proficiency in the use of Microsoft Word, Excel, Outlook is necessary.

Qualifications, Education, and Certification Requirements

• Education: A Bachelor’s degree in business, finance, banking, or related field is required.
• Experience: Minimum of 10 plus years commercial lending or portfolio management experience; Experience should include previous loan structuring and credit analysis responsibilities
• Certifications/Specific Knowledge: Great interpersonal skills and attention to detail. Asset-based, leveraged finance and/or secured lending experience preferred.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is located in a private office.  

TRAVEL

Travel is required.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

ESSENTIAL FUNCTIONS

• Actively participates in a business development plan to increase their loan and deposit portfolio of commercial clients within a South State metro market
• Develop consultative relationships with prospects and clients to add value by delivering appropriate banking solutions
• Manage the flow of loan and deposit requests through the appropriate channels to ensure the credit quality, responsiveness, structure, and pricing meeting the needs of the client and the operating objectives of the Bank
• Collaborate effectively with Treasury Management Sales Officers, Capital Markets, Wealth, and Retail
• Underwrite loan requests within the parameters of the Bank’s policies and procedures. Ensure the loan packages are accurate and complete when submitted to the appropriate Credit partner for approval
• Manage and service assigned loan portfolio
• Ensure that all required documentation is in file for all loans and deposits
• Clear documentation or compliance deficiencies noted by Loan and Deposit Operations or other review
• Partner with Credit to properly risk grade each loan in the assigned portfolio and adjust risk grades as circumstances change or new information becomes available
• Price each loan and deposit product according to current Bank pricing guidelines
• Document the credit quality, current competitive factors, or overall relationship circumstances that justify departures from the approved Bank pricing regulations
• Demonstrate a commitment to fair lending practices
• Remain knowledgeable of all laws and regulations governing the lending activities of financial institutions
• Ensure compliance with all applicable Bank policies and procedures, as well as all State and Federal regulations
• Resolve client problems and assist with general inquiries
• Provide superior service to existing clients
• Builds and maintain a positive working relationship with COI’s and others in the community to enhance the Bank’s image and reputation in the marketplace

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS

• Must have well-developed sales, interpersonal and negotiating skills.  Excellent written and verbal communication skills are necessary. Must have basic accounting and credit skills.  Must be detail oriented and possess the proven ability to prioritize complex work assignments.  Proven analytical skills and the ability to evaluate credit worthiness are needed.  Must be proficient in the use of basic office equipment with an emphasis on calculator and computer. Proficiency in the use of Microsoft Word Excel, Outlook is necessary.

Qualifications, Education, and Certification Requirements

• Education: A Bachelor’s degree in business, finance, banking, or related field is required.  Graduation from a recognized school of banking is an asset.
• Experience: Minimum of 10+ years’ commercial lending experience; Experience should include previous loan structuring and credit analysis responsibilities
• Certifications/Specific Knowledge: Extensive knowledge of all Bank products, services, procedures, and practices; Must have an in-depth knowledge of Federal and State lending regulations and Bank policies relating to lending procedures.  Familiarity with the local business community is strongly preferred.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training; New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is in a private office.  

TRAVEL

This position may require some travel from time to time.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.

Teller Duties:

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• May allow customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• May service/balance ATM.
• May utilize the branch capture system.
• Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

FSR Duties:

• Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
• Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

FLOATING UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Float to different offices in an area to accommodate staffing needs
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility.

TRAVEL

Travel may be required to come to meetings or training as needed.

#IND1

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

This position is responsible for, but not limited to, managing a portfolio of commercial relationships and loans.  This would include coordinating with Credit Administration on the collection of financial statements, tax returns, rent rolls, borrowing basis and annual servicing as well as monitoring the financial condition of the commercial loan portfolio they are assigned either directly, or indirectly – as determined by the Commercial Team Leader (CTL) or Area Executive (AE). 

This includes servicing client banking needs of all kinds; processing loan renewals, line of credit draw requests, letter of credit renewals, and at times new loan requests from existing clients; monitoring and managing past due, borrowing base, covenant tracking and maturity lists; and working with Lending Assistants and CLU’s to ensure files are kept up to date with required financial information.   

ESSENTIAL FUNCTIONS

This position supports the CTL or AE in performing the specific duties, tasks, and responsibilities as outlined below:

• Contacts customers and their designees (CPA’s, etc.) for collection of required/needed information including financial statements. 

• Provides preliminary feedback to the CTL or AE on current customers regarding the creditworthiness of the client and the merits of the proposed loan renewal. 

• Partners with Commercial Lenders and CLUs in the completion of renewals of commercial loan relationships as directed by the CTL or AE.  This includes monitoring the Maturing Loans Report, collecting financial statements, completing the credit memo, and driving the approval process.

• Ensures that all collateral and financial exceptions are monitored, collected and ticklers cleared in a timely manner.  This requires working closely with Lending Assistants.   

• Works with Credit Administration to ensure that annual reviews and renewal packages have all needed documents and answered questions to complete the review in a timely manner. 

• Works closely with Credit Administration and Loan Review on any required monitoring and reporting of Classified Loans.

• Assists Loan Review when requested by Credit Administration.

• Assists the CTL or AE with projects and normal workflow including initiating workflow into any credit origination software.

• Periodically accompanies a Commercial Relationship Manager (CRM), CTL or AE on calls with existing and/or prospective clients as requested.

• Periodically attends loan closings with CRM, CTL or AE, as needed.

• Undertakes special projects related to job function as determined by CTL, AE, Community President, or Regional President.

• Ensures that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with.

• Assists other employees by liaising with them through healthy and positive interactions.

• Assists with marketing endeavors/efforts, when requested.

• Continuously updates skills by participating in professional training.

• Seeks opportunities to improve skills through cross-training offered by the Bank.

• Performs all other tasks, responsibilities, or duties, as directed by management.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Must have strong communication skills characterized by excellent writing and speaking skills

• Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department

• Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank

• Must possess basic English language skills to write (including spelling and punctuation) and speak clearly, and effectively with coworkers and customers

• Must be well-organized, accurate, and attentive to detail.

• Must be cooperative and willing to assist coworkers and customers on a regular basis.

• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others.

• Must possess excellent multi-tasking skills and be able to function well under pressure.

• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly.

• Must have a keen eye for detail and follow instructions to the letter.

• Must be patient and willing to help others in solving problems while always maintaining a positive attitude.

QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS

• Education: Bachelor’s Degree in business or finance is recommended, or equivalent work experience in related field.

• Experience: 1-3 years preferred years of experience with being in Commercial Credit Analysis, Commercial Loan Underwriting, or other bank experience deemed appropriate for the requirements of this job.

• Certifications/Specific Knowledge: Knowledge of personal computer, Windows and Microsoft software applications is required. Strong analytical skills. Quick study and assimilation of complex data. Ability to remain focused and task oriented. Excellent written and oral communication skills. Attention to Detail. Self-Starter who requires minimal supervision

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

This position maybe located in a cubicle environment that may be loud throughout the day. 

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The position is responsible for managing commercial banking depository accounts to maximize profitability to the bank with acceptable risk through relationship management and business development.   It is the responsibility of the Commercial FSR to take ownership of all tasks and challenges they encounter in the operation of their assigned position.   

ESSENTIAL FUNCTIONS

• Opens new deposit accounts and understands the financial services offered by the bank while specializing in business and treasury products and services. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.

• Serves as primary contact between customer/retail/treasury management to ensure a seamless process for customers (ex. Coordinate account opening).

• Seeks the opportunity for new depository or treasury management business within existing portfolio and through networking with new customers.  Able to identify customer needs and expectations by listening to clues and through meaningful conversations. 

• Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Gold Customer Service Standards and within established limits.  Ensures integrity and timeliness of client information, documentation, and data.

• Addresses customer concerns and/or issues with courtesy and discretion with a focus on satisfying the customer.  Escalates and/or redirects customers to other resources for assistance as required.  

• Assesses and effectively manages all risks associated with job function within SSB compliance and regulations.  Knows and ensures compliance with all banking regulations, to include Regulation CC and Bank Secrecy Act.

• Actively works with Commercial Relationship Managers and other Commercial staff to learn how to support and increase business development efforts.

• Actively works with Consumer team to service and support all customers.

• Develop a strong understanding of customer-facing technology with the ability to discuss with and enroll customers in self-service options.May represent the bank in meetings with customers, prospects, industry associations, etc. to develop new business.

• Expands deposit base opportunities to develop book of business over time.

• May initiate and/or service Consumer and/or BLE loans

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

Education and Experience:

• High School diploma or equivalent general education certificate (GED)

• Minimum of 5 years of banking experience preferably in a customer service/sales/FSR position

• Previous experience managing depository relationships preferred

OR

• Bachelor’s degree preferably in business, accounting, or finance

• Minimum of 3 years of banking experience preferably in a customer service/sales/FSR position

• Previous experience managing depository relationships preferred

Certifications/Specific Knowledge:

• Familiarity with treasury management services and other banking products

• Strong entrepreneurial spirit to drive customer satisfaction and bank profitability

• Ability to form effective relationships within the organization in order to deliver the best client service

• General banking knowledge

• Sound technical skills

• General knowledge of laws and regulations, and compliance related to commercial banking

• Demonstrated ability to negotiate on behalf of the bank and borrower while appropriately balancing risk and shareholder value

• Proven ability to identify client depository and treasury management opportunities

• Strong verbal, written, and interpersonal skills, as well as analytic and problem-solving skills

• Ability to work in a team environment and demonstrate flexibility as business dictates

• Ability to work with minimal supervision

• Ability to make independent decisions related to job responsibilities

• Fluent in reading, writing and speaking English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation

• Banker Foundations

• All assigned Regulatory Compliance Training

• Acknowledgement of all policies through DocuSign as assigned

• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, cash denominations and identify customers. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.  Must be willing to travel for meetings and classes.  Must be able to stand and/or sit for long periods of time.  May require bending and reaching.

WORK ENVIRONMENT

This position may be located in an open lobby area with an individual workstation, in a cubicle environment, or in a private office.  The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Commercial Portfolio Manager supports the commercial loan and deposit portfolio of one or more Relationship Managers (Commercial with some CRE) providing quality underwriting, sound portfolio management and superior client service.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Analyzes financial information to evaluate the credit worthiness of new loan requests, renewal loan requests and on-going Portfolio Management activities through thorough and accurate analyses within the parameters of the Bank’s policies and procedures
Completes industry research, as needed, supporting existing and new Customers to the Bank
Compiles commercial loan packages (non BL and BLE) ensuring completeness and accuracy of information provided. The commercial loan package includes, but is not limited to, a written credit memo with sufficient background information on the Customer, financial analysis of the Borrower, Guarantors and the proposed transaction, critical analysis of the potential risk to the Bank, proper risk grading and discussion and a thoughtful recommendation.
Completes, when needed, additional credit analysis through more in-depth tools outside of the traditional spreads and global cash flow (example CRE analysis tool)
Guides the loan request through the Credit Approval Process and insures that structure meets the needs of the client and the operating objectives of the Bank
Assures that large commercial loan relationships are in compliance with State and Federal regulations and Bank policies and procedures
Monitors and services the large commercial loan portfolios of the supported Commercial Bankers through quality portfolio management work related to centralized covenant testing and tracking, the annual servicing review process and exception clearing
Properly grades risk of each loan in the assigned portfolio, per policy. Recommends adjustments to risk grades as circumstances change or new information becomes available.
Assists Relationship Manager in credit presentation to Credit Administration or other leaders and Committees at the Bank
Ensures that all required documentation is in file for all loans and treasury management approvals. Works with the Relationship Manager and the LOA to help clear documentation or compliance deficiencies noted by Loan Operations or other review
Periodically accompanies Relationship Manager on calls with existing and/or prospective Customers as requested
Builds and maintains a positive working relationships with internal business partners (Loan Operations, Credit Administrators, Loan Operations Area, Credit Leadership, Local Line Leadership and Branch Personnel etc.)
Undertakes special projects related to job function as determined by Credit Administration Leadership
Continuously updates skills by participating in professional training and seeks opportunities to improve skills through cross-training offered by the Bank
Works with Relationship Manager, Credit Administrators and Loan Assistant to minimize past due loans.
As a teammate to the Relationship Manager and Credit Administration, serves as a trusted advisor to clients and prospects within the context of risk management
Demonstrates a commitment to fair lending practices. Remains knowledgeable of all laws and regulations governing the lending activities of financial institutions. Ensures compliance with all applicable Bank policies and procedures, as well as all State and Federal regulations.
Builds and maintains a positive working relationship with attorneys, appraisers, developers and others to enhance the Bank’s image and reputation in the marketplace.
Stays abreast of products and services the Bank is providing.
Adheres specifically to all corporate policies and procedures, Federal and State regulations and laws.
Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti- Money Laundering (AML), Customer Identification Program (CIP) and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.

OTHER DUTIES

Accepts other duties as assigned

COMPETENCIES

Excellent interpersonal skills

Proficient in Microsoft Excel and Word
Strong organization skills
High attention to detail
Cooperative and willing to assist coworkers and customers on a regular basis
Effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
Possesses multi-tasking skills and be able to function well under pressure
Ability to remain composed under pressure and respond to customer and coworker concerns regularly
Patience and willingness to help others in solving problems while maintaining a positive attitude

Qualifications and Education Requirements

Education: Four-year degree in Business Administration, Finance, Accounting or related field; Graduation from a recognized school of banking is an asset or equivalent experience
Experience: Minimum of 4-6 years of experience in credit analysis, commercial banking, business banking with at least 2 years of specific portfolio management and/or underwriting experience supporting Middle Market. Familiarity with loan structuring and loan documentation is required.
Knowledge: Knowledge in accounting and lending principles, as well as excellent oral and written communication skills. Must have an in-depth knowledge of Federal and State lending regulations and Bank policies related to lending procedures.

TRAINING REQUIREMENTS/CLASSES

South State Bank credit policies, procedures and underwriting standards
Annual regulatory and compliance training
Additional training may be required, as needed

RECOMMENDED ADDITIONAL TRAINING

New Employee Orientation

Supervisory Responsibility

none

PHYSICAL DEMANDS/WORK ENVIRONMENT

Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents and reports.

TRAVEL

This position does not require travel.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

ESSENTIAL FUNCTIONS

• Actively participates in a business development plan to increase their loan and deposit portfolio of commercial clients within a South State metro market

• Develop consultative relationships with prospects and clients to add value by delivering appropriate banking solutions

• Manage the flow of loan and deposit requests through the appropriate channels to ensure the credit quality, responsiveness, structure, and pricing meeting the needs of the client and the operating objectives of the Bank

• Collaborate effectively with Treasury Management Sales Officers, Capital Markets, Wealth, and Retail

• Underwrite loan requests within the parameters of the Bank’s policies and procedures. Ensure the loan packages are accurate and complete when submitted to the appropriate Credit partner for approval

• Manage and service assigned loan portfolio

• Ensure that all required documentation is in file for all loans and deposits

• Clear documentation or compliance deficiencies noted by Loan and Deposit Operations or other review

• Partner with Credit to properly risk grade each loan in the assigned portfolio and adjust risk grades as circumstances change or new information becomes available

• Price each loan and deposit product according to current Bank pricing guidelines

• Document the credit quality, current competitive factors, or overall relationship circumstances that justify departures from the approved Bank pricing regulations

• Demonstrate a commitment to fair lending practices

• Remain knowledgeable of all laws and regulations governing the lending activities of financial institutions

• Ensure compliance with all applicable Bank policies and procedures, as well as all State and Federal regulations

• Resolve client problems and assist with general inquiries

• Provide superior service to existing clients

• Builds and maintain a positive working relationship with COI’s and others in the community to enhance the Bank’s image and reputation in the marketplace

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS

• Must have well-developed sales, interpersonal and negotiating skills.  Excellent written and verbal communication skills are necessary. Must have basic accounting and credit skills.  Must be detail oriented and possess the proven ability to prioritize complex work assignments.  Proven analytical skills and the ability to evaluate credit worthiness are needed.  Must be proficient in the use of basic office equipment with an emphasis on calculator and computer. Proficiency in the use of Microsoft Word Excel, Outlook is necessary.

Qualifications, Education, and Certification Requirements

• Education: A Bachelor’s degree in business, finance, banking, or related field is required.  Graduation from a recognized school of banking is an asset.

• Experience: Minimum of 10+ years’ commercial lending experience; Experience should include previous loan structuring and credit analysis responsibilities

• Certifications/Specific Knowledge: Extensive knowledge of all Bank products, services, procedures, and practices; Must have an in-depth knowledge of Federal and State lending regulations and Bank policies relating to lending procedures.  Familiarity with the local business community is strongly preferred.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training; New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is in a private office.  

TRAVEL

This position may require some travel from time to time.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Program Overview:

Our Commercial Banking Internship Program offers a dynamic 10-week experience designed to provide undergraduate students with a comprehensive introduction to Commercial Banking operations, strategies, and career opportunities. Interns will collaborate with seasoned professionals within our Commercial Banking team, gaining hands-on exposure to market-leading financial solutions and industry insights that drive client success and community impact.

Throughout the program, we prioritize your professional growth, equipping you with the skills and knowledge needed to advance your career. You’ll develop a deep understanding of our corporate and credit culture while engaging in professional development, analytical training, networking, and community involvement. Key program components include:

• Onboarding Week: Kick off your internship with an orientation, featuring training sessions, networking with peers and SouthState leaders, and an introduction to our business.

• Hands-On Experience: Work alongside high-performing teams, participating in daily activities to build analytical skills and gain insight into critical banking processes.

• Mentorship & Support: Partner with experienced team members who provide guidance, answer questions, and offer feedback to help you navigate challenges and grow professionally.

• Speaker Series: Hear from senior leaders about industry trends and how to maximize your internship experience.

• Networking Opportunities: Engage in organized events to connect with peers, employees, and leaders across the organization while contributing to community initiatives.

In This Role, You Will:

• Participate in internship program activities, including workshops, training sessions, and special projects.

• Conduct market research and financial analysis to identify client needs and recommend tailored banking solutions.

• Assist with financial spreads, due diligence on potential borrowers or guarantors, and loan document reviews to support client transactions.

• Collaborate with relationship managers, credit analysts, and team leaders to contribute to real-time business initiatives.

• Support marketing activities to enhance client engagement and promote banking services.

• Prioritize tasks, maintain attention to detail, meet deadlines, and thrive in a fast-paced, dynamic environment.

Qualifications and Education Requirements:

• Education: 3.4 GPA preferred. Current undergraduate student pursuing a Bachelor’s degree in Business Management, Mathematics, Accounting, Finance, or a related field; Rising Senior graduating in 2027.

• Skills: Proficient in Microsoft Excel and Word; strong analytical mindset and eagerness to learn.

• Attributes: Detail-oriented, proactive, and able to work effectively under pressure.

Training Requirements:

• Complete mandatory new hire compliance training and New Employee Orientation.

Physical Demands:

• Ability to effectively access and interpret information on computer screens, documents, and reports. The role requires extended time using a computer, which can be accommodated by sitting or standing at an appropriate desk. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This internship provides a unique opportunity to immerse yourself in Commercial Banking, build a professional network, and develop skills that will propel your career forward. Join us to make a meaningful impact while gaining invaluable experience!

WORK ENVIRONMENT

This position is onsite in an office environment 5 days a week: 40hours a week.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

A Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Assesses and effectively manages all risks associated with job function. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
• Performs the following teller duties:
  • Processes transactions for savings, checking, and loan accounts.
  • Maintains a neat and orderly work area.
  • May assist in guiding and training new tellers.
  • May allow customers access to safe deposit boxes.
  • Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
  • Sells certified checks within assigned limits.
  • Balances transactions daily.
  • May service/balance ATM.
  • May utilize the branch capture system.
  • Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

TELLER 1 FUNCTIONS

• 18 months or less experience
• Teller duties
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

TRAVEL

Travel may be required to come to meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

This position executes specific essential functions within the second line Risk Management Division to support SouthState’s Enterprise Risk Management Framework which is designed to provide a consolidated view of risk in the organization and compliance with the company’s Risk Appetite Statement.

ESSENTIAL FUNCTIONS

• Provides second line oversight for designated first line business areas.

  • Experience and demonstrated application of ERM Frameworks and related Programs (e.g., RCSA, Issue Management, Key Risk Indicators) required.

  • Experience and/or demonstrated working knowledge of first-line operations, risks and controls associated with payments-related business areas and/or correspondent banking a plus.

• Assists designated business lines in creating and maintaining the risk assessment process and program through Risk Registers/Risk and Control Self Assessments (RCSAs) and other topic-specific risk assessments as needed:

• • Supports assigned business lines in understanding and identifying enterprise and business process risks.

  • Provides oversight and guidance to assigned business units to achieve capture of risks, controls, and issues in the company’s GRC system of record and that they are addressed according to risk appetite.

  • Develops, leads, or otherwise supports Business Process Risk Assessments as assigned.

  • Participates and provides input on key business line initiatives such as new products and services, so that risk(s) can be appropriately identified and addressed.

• Maintains informal and formal communications channels with partners to gather risk data, obtain confirmation of effectiveness of controls, and share information to help promote a strong risk culture.

• Develops strong partnerships with assigned business units and stakeholders. Serves as subject matter expert to consult and provide risk advice.

• Collaborates with other Risk Management employees on continuous improvement of risk management activities and oversight in the company. Supports assigned operational functions of the Risk Management Division, which may include:

  • Execution of ERM Program Roadmap initiatives as assigned

  • Developing and maintaining departmental procedures and program-related reporting as assigned

  • Performing administration and project management duties as needed.

• May develop, facilitate and/or support training for business lines on the ERM Framework, operational risk topics, current industry practices, and/or risk and control standards.

• Continuously updates knowledge and skills by participating in industry associations and/or professional training and cross-training offered by the Bank.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Financial acumen

• Demonstrated industry/general banking and market knowledge

• Experience independently leading and executing risk assessments (including RCSAs), and/or assessing the adequacy of policies, procedures, processes, and compliance and operational controls

• Clear understanding of risks and internal controls and the ability to evaluate and determine the adequacy and effectiveness of controls.

• Effective relationship management and execution skills. Ability to understand and operate successfully in a matrixed corporate environment.

• Attention to accuracy and detail

• Demonstrated thought leadership, initiative, and application of independent judgment.

• Self-starter, able to operate independently with little day-to-day direction

• Effective written and verbal communication skills

• Ability to develop and maintain effective relationships with mid to senior level management, other internal clients, peers, and audit.

• Well-organized, able to effectively multi-task     

Qualifications, Education, and Certification Requirements

• Education: Bachelor of Arts or Science in Finance/Accounting, Business, or related field.

• Experience: 10+ years of experience with previous Risk Management and/or Internal Audit experience in banking preferred.

• Certifications/Specific Knowledge: Strong computer skills (Microsoft Word, Excel, and PowerPoint). Experience with Governance Risk and Control (GRC) applications or equivalent.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

For telecommuters or hybrid: Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed. This position requires travel (20%)

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Processes payroll for exempt  and non-exempt team members working from more than 40 states in the US.

• Reviews time-entry validation and other payroll reports to verify accuracy of time entry and resulting pay inferences. Completes follow ups to ensure accurate and complete payroll entries.

• Updates, maintains, tests, and troubleshoots payroll imports used for processing incentives, commissions, referrals, and special payments.

• Maintains Balancing Worksheet in compliance with SOX controls.

• Reconciles payroll reports through verification of total hours and performs reasonability checks of total hours and net pay amounts prior to closing out payrolls.

• Processes housing allowances, car allowances, moving expenses, performance awards, education reimbursements, forgivable loans and severance payments as needed.

• Calculates final pay for terminated team members as needed in accordance with state law

• Generates and reviews payroll related reports after each payroll.

• Provides information to Accounting as needed, for the reconciliation of payroll related accounts; makes entries to clear reconciling items.

• Processes pay calculation reversals, On Demand and Manual checks and credits/debits team members’ accounts.

Maintains Knowledge and Information Ensure Payroll Compliance.

• Maintains Payroll Procedures Manual and writes new procedures as required.

• Gathers information for annual internal and SOX audits.

• Ensures proper guidance and compliance with applicable regulations and laws.

• Assists with producing W-2s and completes the year end balancing and closing processes.

• Reflects a High Standard of Customer Service to our team members.

• Responds promptly and professionally to inquiries submitted to the payroll inbox and via Workday Help Cases.

• Develops resources and provides direct feedback from team members.

Completes Payroll Administration Activities

• Assists in coordinating off-cycle payroll dates.

• Updates employee tax withholdings in Workday.

• Assists with tracking and entering incentive payments for Payroll Imports Import Files

• Prints cashier’s checks and mails checks for the department as needed.

• Supports merger and acquisition activities.

• Performs other duties as requested or assigned.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS:

Education: Degree in Human Resources, Accounting, Finance, or related field preferred.

Experience: A minimum of three years of experience in payroll or the Finance function. Experience with Workday and Excel preferred. Tax management experience strongly desired.

Knowledge, Skills and Abilities:

• Enjoys following processes and a set of routine tasks

• Ability to work at a fast pace and manage tasks and projects concurrently, while remaining organized and ensuring accuracy and thoroughness

• Effective analytical thinker and problem solver

• Openness to change and a curiosity to innovate and improve

• Professional Communicator, both written and spoken

• Proficient in Microsoft Office and HCM systems. Workday Payroll experience preferred.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
• Teller Duties:

  Processes transactions for savings, checking, and loan accounts.

  Maintains a neat and orderly work area.

  May assist in guiding and training new tellers.

  May allow customers access to safe deposit boxes.

  Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.

  Sells certified checks.

  Balances transactions daily.

  May service/balance ATM.

  May utilize the branch capture system.

  Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.

  Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

• FSR Duties:
  • Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
  • Is knowledgeable of financial services offered by the bank.
  • Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
  • Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility. 

TRAVEL

Travel may be required to come to meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

Responsible for managing a portfolio of classified loans in a manner that reduces problem assets and minimizes losses to the bank.

ESSENTIAL FUNCTIONS

It is the responsibility of the Commercial Resolutions Officer to take ownership of all tasks and challenges that they encounter in the operation of the assigned duties and to perform these essential functions:

• Day-to-day management of a portfolio of classified assets.  Communicate with borrowers via phone, face-to-face meetings, and written correspondence.  When necessary, issue past due and demand letters to delinquent borrowers in accordance with bank policy and applicable banking laws.
• Document collection activities including borrower calls/meetings and correspondence in the Fiserv Premier collections system. 
• Maintain an orderly e-file system to retain necessary documentation.  Ensure that e-files are complete and up-to-date.
• Effectively manage maturing loans in the assigned portfolio.  Negotiate renewal/modification terms with borrower and secure necessary approvals. Clear any documentation or approval exceptions identified post-closing.
• Review all assigned loans and develop a resolution strategy for each.  Resolution strategies should have a goal of either rehabilitating the loan to the degree it can be moved back to a Relationship Manager or moving the loan out of the bank in a manner that minimizes losses to the bank and is compliant with applicable banking laws and bank policies.   Resolution strategies should be documented and updated as needed.
• Negotiate settlements with borrowers and guarantors, including deed-in-lieu of foreclosure, short sale, and discounted payoffs with a focus on minimizing problem assets, losses, and expenses.  Utilize sound judgment in recommending settlements for approval and secure approval from the Director of Special Assets prior to finalizing settlements with borrowers. Retain documentation that evidences rationale for settlement.
• Ensure that coding is accurate on all loans in portfolio based on current status, including the risk rating, accrual status, status code, and loss given default.  Ensure that codes tied to credit reporting are accurate based on the current status of the loan.  Submit coding changes in a timely manner and follow up to ensure changes are properly made. 
• Engage attorneys, appraisers, and other outside vendors as needed.  Ensure invoices are properly reviewed and approved in a timely manner.  Follow the bank’s appraisal ordering process to engage appraisals and recommend appropriate charge-offs according to bank policy.  Make best efforts to minimize expenses associated with using outside vendors and leverage internal Legal department when possible.
• Identify loans in portfolio that require an impairment analysis and conduct the analysis as needed.  If an impairment or charge off is identified, complete the appropriate charge off/impairment document and submit it for approval through the bank’s charge off/impairment process.  Ensure that the charge off form is accurate and includes sufficient commentary to identify the reason for the charge off/impairment and the current status of the loan.
• Coordinate the transfer of loans to other areas of the bank when necessary.  This includes loans moving back to a Relationship Manager and OREO/OAO transfers.  Ensure that proper approvals are obtained, transfer documentation is completed, and coding is updated to reflect the change. 
• Ensure that all actions taken are compliant with state and federal law, banking regulations, and bank policy. Stay apprised of changes in banking laws and regulations that impact loans. 
• Actively participate in the SAM Quarterly Review process by completing and submitted loan reviews in a timely manner.
• Assist the Director of Special Assets in responding to audit requests, including internal and third-party audits, internal loan review, and regulatory reviews.
• Serve as a resource for other areas of the bank (Branches, Finance, Legal, etc.) to answer questions and assist with specific needs. 
• As needed, assist the SAM Manager with special projects as they arise.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

•      Strong Data Acquisition and Management skills

•      General banking knowledge

•      Strong negotiation and mediation skills

Qualifications, Education, and Certification Requirements

• Education: High School Diploma required.  College degree or some college preferred.
• Experience: 5+ years of banking experience, preferably working in a lending or collections environment.
• Certifications/Specific Knowledge: Strong organizational, communication, and computer skills (particularly with Microsoft Office products).

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training; New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.  This position may require bending and reaching.

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

ESSENTIAL FUNCTIONS

• Responsible for new account development and/or the expansion of existing accounts within an established geographic bank territory.

• Provide professional, consultative sales and applies company policies and procedures to resolve a variety of issues.

• Have working knowledge of South State Bank Merchant Services solutions, card interchange, advanced digital technology solutions, merchant cost analysis, and other business banking products.

• Possess knowledge about PCI compliance and a basic understanding of eCommerce technologies and applications.

• Maintain an active and accurate Merchant Services sales pipeline.

• Help execute Merchant Services Sales campaigns in the branches and manage receipt, review, and follow up of sales referrals received from bank partners.

• Prepare customized Merchant Services proposals that are responsive to individual customer needs. Ensures new client onboarding process is followed and performs follow up calls with the newly boarded merchants to ensure they have received adequate setup and training for the solutions provided.

• Attend business development meetings, Branch Meetings, and other regional sales and market meetings to share Merchant Services sales priorities, current campaigns, product training and knowledge sharing, and business development opportunities.

• Partner with Treasury Management Sales Officers regularly to review Treasury Management and Merchant Services sales pipelines to identify partnership opportunities.

• Support other Merchant Services Representative in a mentor capacity to junior sales officers and serves as a backup when they are out of the office and cannot cover their established geographic regions.

• Self-Source new sales opportunities to identify new Merchant Services sales opportunities in established geographic regions.

• Accepts other duties as assigned by Management

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

• Education:  Bachelor’s degree in business, finance, marketing, or related fields; or equivalent experience.

• Languages: Bilingual required - Fluent in Spanish and English.

• Experience:  At least five or more years in Merchant Services required and five or more years in Retail/Commercial Banking required; prior proven sales and marketing experience; and Experience with and advanced technical knowledge of payment solutions preferred.

• Knowledge, Skills, and Abilities: Possess excellent  communication, sales and public relations skills,; ability to organize work and meet deadlines; ability to communicate effectively both in training and sales presentations; ability to serve clients enthusiastically and tactfully; ability to promote teamwork within the company; ability to handle confidential information; ability to adjust to rapidly changing environment; ability to function harmoniously with clients, management and peers when working under pressure.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training. Complete all the necessary Processing education. Attend one conference per year within the industry.

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

This position is in a private office.  

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel is required in this role.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

Has responsibility for developing new business through sales efforts in a SouthState metropolitan market. Manages a high level loan and deposit portfolio providing superior client service. Analyzes financial information to evaluate the credit worthiness of loan requests. Compiles loan packages ensuring completeness and accuracy of information provided. Sells and cross-sells additional products and services of the Bank. Assures that all loans are in compliance with State and Federal regulations and Bank policies and procedures. Success in the role is defined by efficacy in calling activity, proposal generation, revenue generation, risk mitigation, ability to build successful relationships internally and externally.

ESSENTIAL FUNCTIONS

• Actively participates in a business development plan to increase their loan and deposit portfolio of commercial clients within a SouthState metro market

• Develop consultative relationships with prospects and clients in order to add value by delivering appropriate banking solutions

• Manage the flow of loan and deposit requests through the appropriate channels to ensure the credit quality, responsiveness, structure and pricing meeting the needs of the client and the operating objectives of the Bank

• Collaborate effectively with Treasury Management Sales Officers, Capital Markets, Wealth and Retail

• Underwrite loan requests within the parameters of the Bank’s policies and procedures. Ensure the loan packages are accurate and complete when submitted to the appropriate Credit partner for approval

• Manage and service assigned loan portfolio

• Ensure that all required documentation is in file for all loans and deposits

• Clear documentation or compliance deficiencies noted by Loan and Deposit Operations or other review

• Partner with Credit to properly risk grade each loan in the assigned portfolio and adjust risk grades as circumstances change or new information becomes available

• Price each loan and deposit product according to current Bank pricing guidelines

• Document the credit quality, current competitive factors, or overall relationship circumstances that justify departures from the approved Bank pricing regulations

• Demonstrate a commitment to fair lending practices

• Remain knowledgeable of all laws and regulations governing the lending activities of financial institutions

• Ensure compliance with all applicable Bank policies and procedures, as well as all State and Federal regulations

• Resolve client problems and assists with general inquiries

• Provide superior service to existing clients

• Builds and maintains a positive working relationship with COI’s and others in the community to enhance the Bank’s image and reputation in the marketplace

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

Education:

• A Bachelor’s degree in business, finance, banking or related field is required. Graduation from a recognized school of banking is an asset.

Experience:

• Minimum of 5-10 years commercial lending experience; Experience should include previous loan structuring and credit analysis responsibilities

Knowledge:

• Extensive knowledge of all Bank products, services, procedures and practices; Must have an in-depth knowledge of Federal and State lending regulations and Bank policies relating to lending procedures. Familiarity with the local business community is strongly preferred.

Skills:

• Must have well-developed sales, interpersonal and negotiating skills. Excellent written and verbal communication skills are necessary. Must have basic accounting and credit skills. Must be detail oriented and possess the proven ability to prioritize complex work assignments. Proven analytical skills and the ability to evaluate credit worthiness are needed. Must be proficient in the use of basic office equipment with an emphasis on calculator and computer. Proficiency in the use of Microsoft Word Excel, Outlook is necessary.

TRAINING REQUIREMENTS/CLASSES
Required annual compliance training; New Employee Orientation

PHYSICAL DEMANDS
Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT
This position is located in a private office. The position is located inside an cooled and heated facility with ability to go to a break room or rest room during breaks.

TRAVEL
This position may require some travel from time to time.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
• Teller Duties:

  Processes transactions for savings, checking, and loan accounts.

  Maintains a neat and orderly work area.

  May assist in guiding and training new tellers.

  May allow customers access to safe deposit boxes.

  Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.

  Sells certified checks.

  Balances transactions daily.

  May service/balance ATM.

  May utilize the branch capture system.

  Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.

  Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

• FSR Duties:
  • Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
  • Is knowledgeable of financial services offered by the bank.
  • Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
  • Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility. 

TRAVEL

Travel may be required

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.

Teller Duties:

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• May allow customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• May service/balance ATM.
• May utilize the branch capture system.
• Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

FSR Duties:

• Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
• Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

FLOATING UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Float to different offices in an area to accommodate staffing needs
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility.

TRAVEL

Travel may be required to come to meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Mortgage Sales Manager (Alabama market) is a producing sales manager who is also responsible for mortgage loan production for a specific geographic area.  They direct and manage the sales activities of a region or group of residential Mortgage Bankers (8 or more), ensuring profitability, market share growth, and a high level of customer service. This person will recruit, hire, train, and manage a team of new and existing Mortgage Loan Officers to maximize mortgage loan sales efforts.  They are also responsible for ensuring their team is producing high quality loans which meet South State Bank guidelines. Strong sales and organizational skills are essential.  This position Ensures compliance with South State Bank Code of Conduct and other operating procedures.

ESSENTIAL FUNCTIONS

• Recruits, hires, trains, and manages Mortgage Loan Officers to meet their assigned growth plan.

• Manages employees, setting goals and objectives; trains, motivates, mentors and disciplines staff; assesses performance and makes salary recommendations.

• Assigns work to subordinate personnel, providing instruction and answering questions; coordinates the scheduling and completion of work by determining operational priorities and resolving workload problems; reviews work for accuracy and completeness; evaluates work techniques and methods for conformance to established standards.

• Analyzes pertinent financial and credit data and recommends loans for approval or rejection.

• Implements department operating policies and procedures and monitors for compliance.

• Manages the mortgage referral program.

• Partners with and is a referral resource for the Retail Bank and Wealth Management.

• Counsels with and assists in the training and development of all subordinates.

• Receives loan applications from loan officers and reviews documents received to ensure all necessary forms have been completed prior to starting loan packaging procedures.

• Supervises loan origination in assigned region assuring compliance with all related laws and regulations.

• Provides on-the-job training to new employees; explains methods and procedures.

• Establishes and maintains open communication with Operations.

• Actively participates in the local real estate community by attending real estate board sponsored events and functions.

• Conducts presentations at real estate office sales meetings, homebuyer’s seminars, and financing workshops.

• Keeps informed of trends and developments in the local real estate market, as well as changing rules and regulations pertaining to both portfolio and investor mortgages.

• Produces annual mortgage loan volume of $12 million.

• Ensures compliance with South State Bank Code of Conduct and other operating policies and procedures. Completes compliance training, adheres to all anti-money laundering guidelines and procedures and all regulatory requirements

• Accepts and performs other duties as determined to be essential.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Coaching – Works to improve and reinforce performance of others.  Facilitates their skill development by providing clear, behaviorally specific performance feedback and making or eliciting specific suggestions for improvement in a manner that builds confidence and self-esteem.  Takes time to assist and provides specific, detailed follow-up.

• Collaborative Leadership – Considers the organization when making decisions.  Separates one’s own interest from organizational interest to make the best possible judgments for the company.  Promotes and generates cooperation among one’s peers in leadership to achieve a collective outcome.

• Delegation - Utilizes direct reports effectively by allocating decision-making and other responsibilities to the appropriate person.  Encourages others to set own deadlines within the constraints of assignment and hold them accountable for meeting the deadline.  Clearly communicates expectations or boundaries. 

Qualifications, Education, and Certification Requirements

• Education: Bachelor’s Degree in Business Administration, Finance, or related mortgage sales experience.

• Experience: 8 to 10 years’ experience as a Mortgage Loan Officer with 3 to 5 years’ experience managing mortgage loan sales along with a history of successful mortgage lender recruitment preferred; previous related experience in a financial institution preferred (local market).  Must be team oriented and customer first driven with a history of managing a team of 5 or more high performing salespeople to successful achievement of goals. Previous portfolio lending experience preferred. A full understanding of secondary market underwriting and the ability to understand and execute on P&L issues required.

• Certifications/Specific Knowledge: Knowledge of FNMA, FHLMC, FHA/VA/USDA service guidelines preferred.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training.

PHYSICAL DEMANDS

Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers.

WORK ENVIRONMENT 

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

#LI-Onsite

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Job Description

It is the responsibility of the International Services Intern to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  This position is responsible for, but not limited to, processing transactions in various operational systems with a high degree of accuracy.  Works in a fast-paced environment balancing multiple requests simultaneously.  Independently leverages technology and resources to achieve routine efficiencies.  Provides extraordinary customer service in a professional team environment. This internship will be based onsite Monday - Friday and the work schedule is 8:30am to 5:30pm.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Excellent verbal and written communication skills

• Possess and ability to provide fast, professional, and accurate information

• Capable of working at a fast-paced environment

• Problem solver, resourceful, independent worker

• Positive attitude

• Attentive to details

• Organized, able to multi-task, and flexible

• Team Environment Oriented

Qualifications, Education, and Certification Requirements

• Education: Minimum high school diploma, currently working towards advanced degree

• Certifications/Specific Knowledge: Must be familiar with email systems, Microsoft Office products including Word, Excel and PowerPoint, Internet Explorer and basic personal computer skills

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports.  This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is located in a cubicle environment that may be loud throughout the day. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.

Teller Duties:

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• May allow customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• May service/balance ATM.
• May utilize the branch capture system.
• Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

FSR Duties:

• Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
• Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility.

TRAVEL

Travel may be required to come to meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

ESSENTIAL FUNCTIONS

· Actively participates in a business development plan to increase their loan and deposit portfolio of commercial clients within a SouthState metro market

· Develop consultative relationships with prospects and clients in order to add value by delivering appropriate banking solutions

· Manage the flow of loan and deposit requests through the appropriate channels to ensure the credit quality, responsiveness, structure and pricing meeting the needs of the client and the operating objectives of the Bank

· Collaborate effectively with Treasury Management Sales Officers, Capital Markets, Wealth and Retail

· Underwrite loan requests within the parameters of the Bank’s policies and procedures. Ensure the loan packages are accurate and complete when submitted to the appropriate Credit partner for approval

· Manage and service assigned loan portfolio

· Ensure that all required documentation is in file for all loans and deposits

· Clear documentation or compliance deficiencies noted by Loan and Deposit Operations or other review

· Partner with Credit to properly risk grade each loan in the assigned portfolio and adjust risk grades as circumstances change or new information becomes available

· Price each loan and deposit product according to current Bank pricing guidelines

· Document the credit quality, current competitive factors, or overall relationship circumstances that justify departures from the approved Bank pricing regulations

· Demonstrate a commitment to fair lending practices

· Remain knowledgeable of all laws and regulations governing the lending activities of financial institutions

· Ensure compliance with all applicable Bank policies and procedures, as well as all State and Federal regulations

· Resolve client problems and assists with general inquiries

· Provide superior service to existing clients

· Builds and maintains a positive working relationship with COI’s and others in the community to enhance the Bank’s image and reputation in the marketplace

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

· Education: A Bachelor’s degree in business, finance, banking or related field is required. Graduation from a recognized school of banking is an asset.

· Experience: Minimum of 5-10 years commercial lending experience; Experience should include previous loan structuring and credit analysis responsibilities

· Knowledge: Extensive knowledge of all Bank products, services, procedures and practices; Must have an in-depth knowledge of Federal and State lending regulations and Bank policies relating to lending procedures. Familiarity with the local business community is strongly preferred.

· Skills: Must have well-developed sales, interpersonal and negotiating skills. Excellent written and verbal communication skills are necessary. Must have basic accounting and credit skills. Must be detail oriented and possess the proven ability to prioritize complex work assignments. Proven analytical skills and the ability to evaluate credit worthiness are needed. Must be proficient in the use of basic office equipment with an emphasis on calculator and computer. Proficiency in the use of Microsoft Word Excel, Outlook is necessary.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training; New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. 

WORK ENVIRONMENT

Must be accustomed to professional, business office environment in manner and dress. Must demonstrate excellent human relation skills with customers and bank associates. Must be willing to participate as a team member. Must be committed to the Banks mission and goals.

TRAVEL

This position may require some travel from time to time.
 

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

It is the responsibility of the Correspondent Credit Analyst Intern to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  This position is responsible for but not limited to supporting the Correspondent Division ARC team and the Commercial Loan Portfolio Management Staff and the Commercial Loan Officers by providing support to Credit Analysts and Sales Officers.

ESSENTIAL FUNCTIONS

• Support sales team by providing client proposals.

• Performs support for sales for the ARC program.

• Ensures that all work prepared is timely and turned around within department guidelines and with the utmost accuracy.

• Helps prepare Rate Conversion Agreements for ARC deals that move to closing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Strong analytical skills

• Quick study and assimilation of complex data

• Ability to remain focused and task oriented

• Good written and oral communication skills

• Attention to Detail

• Self-Starter who requires minimal supervision

Qualifications, Education, and Certification Requirements

• Education: Must be enrolled and obtaining a bachelor’s degree in business, finance, or accounting. Preference is given to rising seniors and juniors.

• Experience: One to three years related experience and/or training

• Certifications/Specific Knowledge: Knowledge of Finance, Accounting and Business is recommended to have a good understanding of financial statements and to make industry evaluations.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

This position may be required to attend meetings, conferences and training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

A Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Gold Customer Service Standards and within established limits.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues and through meaningful conversations. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Assesses and effectively manages all risks associated with job function. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
• Performs the following teller duties:

Processes transactions for savings, checking, and loan accounts Maintains a neat and orderly work area May assist in guiding and training new tellers May allow customers access to safe deposit boxes Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures Sells certified checks within assigned limits Balances transactions daily May assist with servicing/balancing ATM May utilize the branch capture system Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices

TELLER 1 FUNCTIONS

• 18 months or less experience
• Teller duties
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

TRAVEL

Travel may be required to come to meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

This position is remote in the states of FL, GA, AL, VA, NC, SC, TX, CO.

The Consumer Loan Closing Support Specialist provides critical operational support throughout the Real Estate loan closing process, ensuring accuracy, compliance, and timely completion of consumer real estate transactions. Consumer real estate loans include but not limited to HELOCs, Manufactured Home without Land, HELOC and Mortgage Modification Products. This role partners closely with Lenders, Underwriters, Processors and Closers to resolve issues, and deliver a smooth, compliant borrower experience from approval through funding. A Consumer Loan Closing Support Specialist is known for operational excellence, reliability, and strong lender relationships.

Duties & Responsibilities

• Build rapport and elicit request/issues details from Support Team Lenders and Customers. Interact courteously and tactfully with managers, co-workers, and customers.

• Provide exceptional internal customer service while supporting a positive borrower experience

• Ability to multitask in a fast-paced environment, while ensuring a high level of accuracy and providing exceptional customer service.

• Respond & resolve support requests assigned to the Consumer Loan Closing Support Specialist within established Service Level Agreements, to include but not limited to: Automatic Transfers questions, Flood Determination questions, Title Work questions, Insurance questions, Initial Disclosure questions, Titling questions, Purchase contract questions, Survey questions, Vin verification questions, Entity documentation questions, Payoff questions, Settlement Statements/HUD/Closing Statements, and Funding Questions.

• Document all pertinent employee identification information, including name, contact information and nature of request or issue

• Build rapport and elicit request/issues details from Support Team Lenders and Customers. Interact courteously and tactfully with managers, co-workers, and customers.

• Provide exceptional internal customer service while supporting a positive borrower experience

• Prioritize and schedule requests/issues. Escalate requests/issues (when required) to the appropriate department.

• Alert management to emerging trends in requests or incidents

• Accept Other Duties as Assigned

It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Qualifications

Education Requirements

• High School Diploma required; College Degree in Related Field is preferred

Minimum Experience

• One to Three Years of Experience with Consumer Real Estate Loans and Consumer Loan Documentation Experience Required; Loan Processing and/or Closing with Real Estate Transactions is preferred

Licenses & Certifications

• Microsoft Word, Excel, Adobe, and Outlook. Knowledge of NewGen is preferred, but not required

Additional Physical Demands

• This position requires a large amount of time in front of a computer with multiple monitors; must be able to sit or stand for long periods of time.  Must be able to efficiently access and interpret information on computer screens, documents, and reports.

Knowledge, Skills, & Abilities

• Exceptional time management and organizational skills

• Excellent communication skills

• Computer Knowledge: Possesses basic computer knowledge and the ability to learn other software utilized within the Department, as well as any new software programs implemented by The Bank.

• Flexibility: Be able to keep up with and implement changes made at the direction of Leadership; can handle simultaneous tasks; able to adhere to specific timelines/deadlines

• Customer Service – Provide a high level of service to internal and external customers.

• Ability to work Independently and in a Team Environment.

• Ability to thrive in the fast-paced environment of the Consumer Loan Closing Lender Support Team.

• Ability to solve problems and appropriately escalate issues when necessary.

• Basic math skills.

• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents and understand procedures.

• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.

• Ability to work under minimal supervision while performing duties.

• Ability to follow documented procedures.

• Ability to independently research information to locate and answer support questions when documented procedures are not available.

Training Requirements/Classes

• Required annual compliance training, New Employee Orientation, Complete the Consumer Loan Closing Lender Support Team Onboarding training plan, and additional relevant training identified by Management.

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

• Ability to sit, walk, and/or stand for extended periods of time

• Ability to bend and reach

Work Environment

This position is remote in the states of FL, GA, AL, VA, NC, SC, TX, CO.

• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable).  Hybrid positions will report to a physical company location, as directed by the manager and that setting will be a typical office environment.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

To follow the policies and procedures of South State Bank exercising competency, courtesy, and concern for the development of the bank. Has responsibility to provide general maintenance to properties while following policies and procedures of South State Bank.

ESSENTIAL FUNCTIONS

 It is the responsibility of the Facilities Maintenance Tech to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

• Provides general maintenance, scheduled visits for all sites assigned to include changing light bulbs, hanging pictures, HVAC filters, minor building repairs, painting, etc. within assigned areas providing timely response to all calls, inquiries, service requests.
• At times may determine when it is necessary to contact specialized repair companies to handle building repairs. (After hours availability for repairs/emergencies)
• Adhere to established procedures related to the security of trash and document disposal.
• Works with Managers and Employees on projects related to property maintenance as needed and directed. Will be working with vendors, bank staff, and management and will communicate effectively.
• Order and restock all consumables and cleaning supplies as/when needed.
• Assist with Capital Budget process and Business Continuity as needed.
• Will be tasked with moving, dispatching, relocation and inventory of furniture, boxes, and general items on a daily basis, adhere to and follows clean file transport procedures.
• Required to be on-call and to respond to emergencies as they arise at Banking/Support Facilities.
• Ensure the proper care and maintenance of bank owned equipment/vehicles/machinery, etc.
• Position will work from ladders and have to service equipment in a safe manner while working in an elevated position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

• Education: High School Diploma
• Experience: Previous Experience in Maintenance strongly preferred
• Certifications/Specific Knowledge: Ability to read, write speak and understand English well. Must have electrical, plumbing, painting, and general maintenance experience.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training; New Employee Orientation. Word. Excel

PHYSICAL DEMANDS

Must be able to stand and/or sit for long periods of time.  Must be able to effectively access and interpret information on computer screens, documents, and reports. Must be able to lift 50-100 pounds, ability to climb ladders to change light bulbs, paint, etc.

WORK ENVIRONMENT

Will be required to drive long distances daily and have the ability to stand for long periods of time.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

This position is responsible for, but not limited to, managing a portfolio of commercial relationships and loans.  This would include coordinating with Credit Administration on the collection of financial statements, tax returns, rent rolls, borrowing basis and annual servicing as well as monitoring the financial condition of the commercial loan portfolio they are assigned either directly, or indirectly – as determined by the Commercial Team Leader (CTL) or Area Executive (AE). 

This includes servicing client banking needs of all kinds; processing loan renewals, line of credit draw requests, letter of credit renewals, and at times new loan requests from existing clients; monitoring and managing past due, borrowing base, covenant tracking and maturity lists; and working with Lending Assistants and CLU’s to ensure files are kept up to date with required financial information.   

ESSENTIAL FUNCTIONS

This position supports the CTL or AE in performing the specific duties, tasks, and responsibilities as outlined below:

• Contacts customers and their designees (CPA’s, etc.) for collection of required/needed information including financial statements. 

• Provides preliminary feedback to the CTL or AE on current customers regarding the creditworthiness of the client and the merits of the proposed loan renewal. 

• Partners with Commercial Lenders and CLUs in the completion of renewals of commercial loan relationships as directed by the CTL or AE.  This includes monitoring the Maturing Loans Report, collecting financial statements, completing the credit memo, and driving the approval process.

• Ensures that all collateral and financial exceptions are monitored, collected and ticklers cleared in a timely manner.  This requires working closely with Lending Assistants.   

• Works with Credit Administration to ensure that annual reviews and renewal packages have all needed documents and answered questions to complete the review in a timely manner. 

• Works closely with Credit Administration and Loan Review on any required monitoring and reporting of Classified Loans.

• Assists Loan Review when requested by Credit Administration.

• Assists the CTL or AE with projects and normal workflow including initiating workflow into any credit origination software.

• Periodically accompanies a Commercial Relationship Manager (CRM), CTL or AE on calls with existing and/or prospective clients as requested.

• Periodically attends loan closings with CRM, CTL or AE, as needed.

• Undertakes special projects related to job function as determined by CTL, AE, Community President, or Regional President.

• Ensures that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with.

• Assists other employees by liaising with them through healthy and positive interactions.

• Assists with marketing endeavors/efforts, when requested.

• Continuously updates skills by participating in professional training.

• Seeks opportunities to improve skills through cross-training offered by the Bank.

• Performs all other tasks, responsibilities, or duties, as directed by management.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Must have strong communication skills characterized by excellent writing and speaking skills

• Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department

• Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank

• Must possess basic English language skills to write (including spelling and punctuation) and speak clearly, and effectively with coworkers and customers

• Must be well-organized, accurate, and attentive to detail.

• Must be cooperative and willing to assist coworkers and customers on a regular basis.

• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others.

• Must possess excellent multi-tasking skills and be able to function well under pressure.

• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly.

• Must have a keen eye for detail and follow instructions to the letter.

• Must be patient and willing to help others in solving problems while always maintaining a positive attitude.

QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS

• Education: Bachelor’s Degree in business or finance is recommended, or equivalent work experience in related field.

• Experience: 1-3 years preferred years of experience with being in Commercial Credit Analysis, Commercial Loan Underwriting, or other bank experience deemed appropriate for the requirements of this job.

• Certifications/Specific Knowledge: Knowledge of personal computer, Windows and Microsoft software applications is required. Strong analytical skills. Quick study and assimilation of complex data. Ability to remain focused and task oriented. Excellent written and oral communication skills. Attention to Detail. Self-Starter who requires minimal supervision

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

This position maybe located in a cubicle environment that may be loud throughout the day. 

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
• Teller Duties:

  Processes transactions for savings, checking, and loan accounts.

  Maintains a neat and orderly work area.

  May assist in guiding and training new tellers.

  May allow customers access to safe deposit boxes.

  Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.

  Sells certified checks.

  Balances transactions daily.

  May service/balance ATM.

  May utilize the branch capture system.

  Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.

  Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

• FSR Duties:
  • Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
  • Is knowledgeable of financial services offered by the bank.
  • Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
  • Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility.

Travel may be required to come to meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Small Business Banker is an integral part of the Consumer and Small Business Banking Team and works within the Retail Area Management team to serve the needs of the small businesses in his/her market. This position is responsible for serving existing and prospective small business relationships (business and personal banking needs) by originating loans, gathering deposits and cross-selling bank products to small business customers.

ESSENTIAL FUNCTIONS

• Enthusiastically conducts prospecting and business development activities in the community to seek small business loan, deposit and banking service opportunities while maintaining World Class Service to existing Small Business Relationships.
• Builds relationships with prospects and existing customers through on-site and off-site meetings and outbound calling.
• Develops and utilizes COI network to enhance the Bank’s image and reputation in the marketplace and generate new business
• Focuses solely on those customers and prospects who fit Business Lending Express Group (BLE) eligibility, generally operating companies with Gross Annual Revenues up to $5,000,000.
• Develops and maintains strong professional and referral relationships with other line of business partners to maintain a strong understanding of all products and services available to our customers.
• Interviews prospective applicants, collects and reviews application and financial data to determine the general creditworthiness of the prospect and the merits of the specific loan request.
• Act as a liaison between the Small Business underwriting and processing team(s) and the client, efficiently gathering the answers to questions and collecting any additional documentation required.
• Advises customers, where possible, concerning business management and financial matters.
• Represents the Bank, actively endorsing its products and services, making appropriate referrals as necessary and providing leadership in key community activities.
• Maintains loan and deposit portfolio of clients, manages all reaffirmations and loan renewals within the portfolio that are BLE eligible.
• Demonstrates a commitment to fair lending practices. Remains knowledgeable of all laws and regulations governing the lending activities of financial institutions. Ensures compliance with all applicable Bank policies and procedures, and all State and Federal regulations.
• Continuously updates skills by participating in professional training.
• Seeks opportunities to improve skills through training offered by the Bank.
• Performs other specifically assigned duties as directed by management.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Requires a strong sense of urgency, initiative, and drive to complete tasks correctly, with emphasis on working with and through people in the process.
• Must be able to work at a faster than average pace and able to multi-task.
• Must be a self-starter and able to work independently.
• Must be able to make sound decisions, can recognize potential problems and take corrective action.
• Must be able to maintain confidentiality of customer and employee information.
• Must be well-organized, accurate, and attentive to detail.

Qualifications, Education, and Certification Requirements

• Education: Bachelor’s Degree in business or finance is recommended, or equivalent work experience in related field.
• Experience: 5+ years of banking and lending experience required
• Knowledge: Extensive knowledge of Bank products, services, procedures, and practices. Strong knowledge of personal computers and Microsoft Office. Basic knowledge of bank operating systems.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is assigned to a private office but is expected to regularly work outside the office for customer meetings and community events.  The position is located inside a cooled and heated facility.

TRAVEL

Yes. Must be willing to travel for meetings and classes.

#IND1

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
• Teller Duties:

  Processes transactions for savings, checking, and loan accounts.

  Maintains a neat and orderly work area.

  May assist in guiding and training new tellers.

  May allow customers access to safe deposit boxes.

  Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.

  Sells certified checks.

  Balances transactions daily.

  May service/balance ATM.

  May utilize the branch capture system.

  Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.

  Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

• FSR Duties:
  • Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
  • Is knowledgeable of financial services offered by the bank.
  • Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
  • Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

FLOATING UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Float to different offices in an area to accommodate staffing needs
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

TRAVEL

Travel may be required to come to meetings or training as needed.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

It is the responsibility of the Capital Markets Middle Office Specialist to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  This position is responsible for, but not limited to, processing ARC transactions with a high degree of accuracy in various operational systems. Works in a fast-paced environment balancing multiple requests simultaneously. Independently leverage technology and resources to achieve routine efficiencies. Provides extraordinary customer service in a professional team environment. This is a hybrid position based at our Atlanta, Georgia office.

ESSENTIAL FUNCTIONS

This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:

• Provides extraordinary customer service to customers, colleagues and associates (both internal and external) enthusiastically, professionally and with confidence through various means of communication.
• Responsible for the accurate processing of ARC transactions through various systems (Horizon, TPG, etc) which includes the entry of detailed information for establishing new accounts, new loan set up, trade tickets, settlements, payments of principal / interest, etc.
• Leverage technology and resources appropriately to perform various functions efficiently including communications, recordkeeping, reporting, etc.
• Researches and resolves issues independently.
• Provides knowledge sharing with team members to strengthen understanding of processes, controls and regulatory requirements.
• Participates in proactive team efforts to achieve departmental and company goals.
• Remain knowledgeable of changes affecting ARC processes that may create operational or service opportunities.
• Strive to achieve an understanding of securities and processing as well as a general understanding of other Division services
• Maintain good relationship with internal and external customers, management team, and other contacts.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Ability to manage multiple requests simultaneously and work with other team members to ensure that daily responsibilities are handled timely
• Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
• Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
• Must have good knowledge of business English, including spelling and punctuation when writing
• Must possess basic English language skills to speak clearly and effectively with coworkers and customers
• Must be well-organized, accurate, and attentive to detail
• Must be cooperative and willing to assist coworkers and customers on a regular basis
• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
• Must possess excellent multi-tasking skills and be able to function well under pressure
• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
• Must have a keen eye for detail and follow instructions to the letter
• Must be patient and willing to help others in solving problems while always maintaining a positive attitude

Qualifications, Education, and Certification Requirements

• Education: Minimum High School diploma or general education degree (GED)
• Experience: One to three years related experience and/or training
• Certifications/Specific Knowledge: None

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

This position is in a cubicle environment that may be loud throughout the day. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Middle Market Portfolio Manager I supports the Large Corporate and Middle Market loan and deposit portfolio of one or more Relationship Managers providing quality underwriting, sound portfolio management and superior client service.

ESSENTIAL FUNCTIONS

• Analyzes financial information to evaluate the credit worthiness of new loan requests of Large Corporate Customers and Prospects, renewal loan requests and on-going Portfolio Servicing activities through thorough and accurate analyses within the parameters of the Bank’s policies and procedures;

• Demonstrates ability to critical challenge to business thesis and other critical credit risk components;

• Completes industry research, as needed, supporting existing and new Customers to the Bank;

• Writes and constructs commercial loan packages ensuring completeness and accuracy of information provided. The commercial loan package includes, but is not limited to, a written credit memo with sufficient background information on the Customer, financial analysis of the Obligors and the proposed transaction(s), critical analysis of the potential risk to the Bank including relevant sensitivity analysis, free cash flow analysis and projection modeling, proper risk grading and discussion and a thoughtful recommendation;

• Guides the loan request through the Credit Approval Process and ensures that structure meets the needs of the client and the operating objectives of the Bank;

• Assures compliance with State and Federal regulations and Bank policies and procedures;

• Monitors and services the loan portfolios of the supported Relationship Managers through quality portfolio management work related to centralized covenant testing and tracking, the annual servicing review process and exception clearing;

• Properly grades risk of each loan in the assigned portfolio, per policy. In conjunction with ongoing servicing activities, when justified, proactively recommends adjustments to risk grades as circumstances change or new information becomes available;

• Ensures current awareness of the Bank’s Risk Appetite and includes consideration of appetite into recommendations within the Middle Market loan pipeline and portfolio;

• Assists Relationship Manager in credit presentation to Credit Administration or other leaders and Committees at the Bank;

• Ensures that all required internal documentation is in the Bank’s official file of record for all loans and treasury management approvals. Works with the Relationship Manager and the Loan Officer Assistant to help clear documentation or compliance deficiencies noted by Loan Operations or other review;

• Accompanies Relationship Manager on calls with existing and/or prospective Customers as requested;

• Builds and maintains positive working relationships with internal business partners (Loan Operations, Credit Administrators, Internal Credit Risk Review, Loan Operations Area, Credit Leadership, Local Line Leadership and Branch Personnel etc.);

• Undertakes special projects related to job function as determined by Credit Administration Leadership;

• Continuously updates skills by participating in professional training and seeks opportunities to improve skills through cross-training offered by the Bank;

• Works with Relationship Manager, Credit Administrators and Loan Officer Assistant to minimize past due loans;

• As a teammate to the Relationship Manager and Credit Administration, serves as a trusted advisor to clients and prospects within the context of risk management;

• Demonstrates a commitment to fair lending practices. Remains knowledgeable of all laws and regulations governing the lending activities of financial institutions.  Ensures compliance with all applicable Bank policies and procedures;

• Builds and maintains a positive working relationship with attorneys, appraisers, developers and others to enhance the Bank’s image and reputation in the marketplace;

• Stays abreast of products and services offered by the Bank;

• Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti- Money Laundering (AML), Customer Identification Program (CIP) and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities;

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES

• Accepts other duties as assigned

COMPETENCIES

• Proven experience with broadly syndicated credit facilities and other capital markets activities and the underwriting and legal documentation thereof.

• Expert credit analysis and evaluation skills.  Thorough understanding of complex capital structures in a variety of industries

• Confident and Independent risk mindset and critical thinking skills

• Excellent interpersonal skills

• Advanced technical writing skills

• Strong organization skills

• Proficient in Microsoft Excel and Word

• High attention to detail

• Cooperative and willing to assist coworkers and customers on a regular basis

• Comfortable reaching out to peers and leadership in the effort to gain knowledge and experience

• Excellent listening skills demonstrated by the ability to listen to others talk, understand them, and then propose solutions or make contributions based on the points made by others

• Ability to manage multiple priorities at the same time and consistently exceed deadlines.

• Ability to remain composed under pressure and respond to customer and coworker concerns regularly

Qualifications and Education Requirements

• Education: Four-year degree in Business Administration, Finance, Accounting or related field; Masters in Business Administration is preferred

• Experience: Minimum of 8 years of experience in credit analysis, commercial and industrial/Middle Market banking, with at least 5 years of specific Large Corporate portfolio management underwriting experience. Familiarity with loan structuring and loan documentation is required.  Experience working in syndicated loan transactions, private equity owned borrowers, M&A financing and recapitalization transactions is preferred

• Knowledge: Knowledge in accounting and lending principles, as well as excellent verbal and written communication skills. Must have an in-depth knowledge of Federal and State lending regulations and Bank policies related to lending procedures.

TRAINING REQUIREMENTS/CLASSES

• South State Bank credit policies, procedures and underwriting standards

• Annual regulatory and compliance training

• Additional training may be required, as needed

RECOMMENDED ADDITIONAL TRAINING

• New Employee Orientation

Supervisory Responsibility

•  None

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents and reports.

TRAVEL

This position may include periodic travel.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

A Head Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer-facing technology with the ability to discuss with and enroll customers in self-service options.
• Performs the following teller duties:
  • Processes transactions for savings, checking, and loan accounts.
  • Maintains a neat and orderly work area.
  • May assist in guiding and training new tellers.
  • May allow customers access to safe deposit boxes.
  • Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
  • Sells certified checks within assigned limits.
  • Balances transactions daily.
  • May service/balance ATM.
  • May utilize the branch capture system.
  • Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
  • Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.
• Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members.
• May supervise designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination
• May resolve routine personnel problems

HEAD TELLER FUNCTIONS

• Minimum of 5 years’ experience or demonstrated expertise and quality performance in all levels of the Teller job function as well as demonstrated leadership skills
• Additional Responsibilities will include Branch Operational Responsibilities including vault and cash management duties as well as potentially supervising a staff of tellers.
• A Head Teller will typically be utilized in branches that have 5+ Teller FTEs
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash Handling, Sales, Customer Service; Previous banking experience preferred
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility.

TRAVEL

Travel may be required to come to meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

This position is responsible for, but not limited to, performing simple to complex reviews of commercial property evaluations, validations, and appraisals, as needed.  It is also the responsibility of the Commercial Appraisal Review Analyst to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. 

ESSENTIAL FUNCTIONS

This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:  

·         Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with.

·         Perform the procurement and ordering process. 

·         Assist as required with regulatory exams and internal audits. 

·         Assist as needed with updating bank appraisal policies and bulletins.

·         Assist as needed bank employees and appraisers with appraisal related inquiries and issues.

·         Assist in the training of bank employees and appraisal team members on appraisal related material and systems.

·         Maintain contact with various departments to monitor the pipeline of appraisals and resolve problems relative to requests and review of appraisals.

·         Oversee appraisal requests to ensure that the skill level outside fee appraisers and reviewers is sufficient and that the fee quotes are reasonable.

·         Assist in the implementation of new technology and software applicable to the appraisal department.

·         Prepare performance evaluation for support staff members assigned to them.

·         Aid other employees by liaising with them through healthy and positive interactions.

·         Be involved in performing marketing endeavors/efforts.

·         Continuously update skills by participating in professional training.

·         Seek opportunities to improve skills through cross-training offered by the Bank.

·         All other tasks, responsibilities, or duties, as directed by management.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

·         Strong commercial appraisal experience/knowledge required.

·         Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department.

·         Knowledge of USPAP, FIRREA, OCC, HVCC and FNMA /FHLMC guidelines and regulations pertaining to Real Estate appraisals.

·         Excellent verbal and written communication skills.

·         Ability to prioritize and organize assignments.

·         Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank.

·         Must possess basic English language skills to write and speak clearly, and effectively with coworkers and customers.

·         Must be well-organized, accurate, and attentive to detail.

·         Must be cooperative and willing to assist coworkers and customers on a regular basis.

·         Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others.

·         Must possess excellent multi-tasking skills and be able to function well under pressure.

·         Must be able to remain composed under pressure and respond to customer and coworker concerns regularly.

·         Must have a keen eye for detail and follow instructions to the letter.

·         Must be patient and willing to help others in solving problems while always maintaining a positive attitude.

QUALIFICATIONS, EDUCATION, and CERTIFICATION REQUIREMENTS

·         Education: High School Diploma or GED equivalent.   Bachelor's degree (B. A.) from four-year College or University preferred, or equivalent prior work experience.

·         Experience: Minimum 5 years in an appraisal or appraisal review related field.  Field experience preferred but not required. Bank credit experience with income-producing properties is also acceptable.

·         Certifications/Specific Knowledge: State Certified General Real Estate Appraiser is preferred. A qualified candidate should have successfully completed or be willing to complete in short order: Appraisal Institute courses including Basic Appraisal Principles, Basic Appraisal Procedures, USPAP 15- hour course; plus, remaining courses to become State Certified General RE Appraiser. 

TRAINING REQUIREMENTS/CLASSES

·         New Employee Orientation

·         Required Annual Compliance Training

PHYSICAL DEMANDS

·         Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each workday.

·         Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift.

·         Must be able to hear and communicate with coworkers and customers (internal and external) throughout the day.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours, or regular out-of-town travel for meetings, training sessions, or community events.

WORK ENVIRONMENT

·         Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank’s grooming and dress codes.

·         Must demonstrate excellent interpersonal skills with customers and coworkers.

·         Must be willing to function as a team member.

·         Must be willing to demonstrate commitment to SouthState Bank’s mission and goals.

For telecommuters or hybrid: Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed, but very limited.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

This position is remote but you must reside within 50 miles of Denton TX

10:15am-7:00pm CT w/Rotating Saturday shift

SUMMARY/OBJECTIVE:

Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application, or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customer’s problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships.  Ensures compliance with South State Bank Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience.

ESSENTIAL FUNCTIONS

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer.
• Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool.  Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes.
• Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
• Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations. 
• Meet or exceed the Customer Care Representative quality and productivity goals assigned by management.
• Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received.
• Use all available systems and resources to review and interpret customer information
• Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems.
• Provide support by performing additional duties and tasks as needed or assigned.
• Maintain a positive, empathetic, and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center.
• Keep customers aware of changes in bank services, practices and other factors affecting their account relationship.
• Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies.
• Successfully complete additional skills training as required/requested.

COMPETENCIES

• Strong knowledge of banking procedures.
• Patience, ability to remain calm even when the customers are stressed or upset.
• Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely.
• Attentiveness, ability to listen to customers concerns, identify the issues and find a resolution.

Accepts other duties as assigned. The duties and responsibilities listed above may be revised at any time within the sole discretion of SouthState without advance notice to or the consent of the employee.

SouthState reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch.

Qualifications, Education, and Certification Requirements:

Must Reside within 50 miles of Denton, TX

• Education: High School Diploma or equivalent
• Experience:  Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution
• Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills.  Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. Ability to work with confidential information, both internally and externally, in a professional manner.  Ability to have flexible hours when necessary.  Receptive to coaching and feedback.  Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment.  Interpersonal skills to create a positive and effective work environment. 

TRAINING REQUIREMENTS/CLASSES

• Annual Regulatory Compliance Training
• Successfully complete Customer Care New Hire Training

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers.
• This position requires a large amount of time in front of a computer. 
• SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time.
• SouthState reserves the right to suspend Remote Work privileges at any time.

TELECOMMUTING REQUIREMENTS

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Ability to keep all company sensitive documents secure (if applicable)
• You agree that you will not provide child or adult care during hours of scheduled work.

TELECOMMUTING TECHNICAL REQUIREMENTS

• A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only).
• Must be able to directly connect to router/modem via Ethernet cable. Check your download speed using a speed test. 
• To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
• SouthState reserves the right to request proof of internet provider, speed and service package from the employee. 
• Requirements are subject to change, as new systems and technology are delivered.

TRAVEL

Must be available to travel when necessary.

Must Reside within 50 miles of Denton, TX

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

ESSENTIAL FUNCTIONS

• Actively participates in a business development plan to increase their loan and deposit portfolio of commercial clients within a South State metro market

• Develop consultative relationships with prospects and clients to add value by delivering appropriate banking solutions

• Manage the flow of loan and deposit requests through the appropriate channels to ensure the credit quality, responsiveness, structure, and pricing meeting the needs of the client and the operating objectives of the Bank

• Collaborate effectively with Treasury Management Sales Officers, Capital Markets, Wealth, and Retail

• Underwrite loan requests within the parameters of the Bank’s policies and procedures. Ensure the loan packages are accurate and complete when submitted to the appropriate Credit partner for approval

• Manage and service assigned loan portfolio

• Ensure that all required documentation is in file for all loans and deposits

• Clear documentation or compliance deficiencies noted by Loan and Deposit Operations or other review

• Partner with Credit to properly risk grade each loan in the assigned portfolio and adjust risk grades as circumstances change or new information becomes available

• Price each loan and deposit product according to current Bank pricing guidelines

• Document the credit quality, current competitive factors, or overall relationship circumstances that justify departures from the approved Bank pricing regulations

• Demonstrate a commitment to fair lending practices

• Remain knowledgeable of all laws and regulations governing the lending activities of financial institutions

• Ensure compliance with all applicable Bank policies and procedures, as well as all State and Federal regulations

• Resolve client problems and assist with general inquiries

• Provide superior service to existing clients

• Builds and maintain a positive working relationship with COI’s and others in the community to enhance the Bank’s image and reputation in the marketplace

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS

• Must have well-developed sales, interpersonal and negotiating skills.  Excellent written and verbal communication skills are necessary. Must have basic accounting and credit skills.  Must be detail oriented and possess the proven ability to prioritize complex work assignments.  Proven analytical skills and the ability to evaluate credit worthiness are needed.  Must be proficient in the use of basic office equipment with an emphasis on calculator and computer. Proficiency in the use of Microsoft Word Excel, Outlook is necessary.

Qualifications, Education, and Certification Requirements

• Education: A Bachelor’s degree in business, finance, banking, or related field is required.  Graduation from a recognized school of banking is an asset.

• Experience: Minimum of 10+ years’ commercial lending experience; Experience should include previous loan structuring and credit analysis responsibilities

• Certifications/Specific Knowledge: Extensive knowledge of all Bank products, services, procedures, and practices; Must have an in-depth knowledge of Federal and State lending regulations and Bank policies relating to lending procedures.  Familiarity with the local business community is strongly preferred.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training; New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is in a private office.  

TRAVEL

This position may require some travel from time to time.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

ESSENTIAL FUNCTIONS

• Develop and maintain extensive knowledge of Treasury Management products, services, and pricing.
• Impact deposit and non-interest income growth for the bank by providing sales leads, sales support, and sales presentations to Treasury Management Sales Officers (TMSO).
• Assemble Requests for Proposals (RFPs) and coordinate pricing, approach, and development of formal proposals.  Coordinate preparation of sales proposals and assist Treasury Management Sales Officer/Banker with presentations.
• Prepare proforma analysis statements and maintain awareness of competitors’ pricing strategy and trends
• Prepare relationship reviews for Treasury Management clients; assist Treasury Management Sales Officer/Bankers in the review process as required.
• Advise Treasury Management Sales Officer on potential improvements to online security, product/service utilization and enhancements for their customers.
• Ensure that client Treasury Management presentation materials and are compliant with regulatory guidelines.
• Make on-site client visits as required.
• Provide subject matter expertise to internal bank staff as required.
• Assist with other Treasury Management projects as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

• Education: Bachelor’s degree or equivalent experience
• Experience: Five years banking experience; 5+ years related experience (Treasury Management sales / product / support, line banker, commercial call center); Demonstrated ability to understand cash flow and complex Treasury Management needs of large commercial and middle market clients; Proven ability to partner with Senior Treasury Management Sales Officers.
• Certifications/Specific Knowledge: Excellent written/oral communications skills; Basic sales skills and extensive product knowledge to support and identify cross-sell opportunities; Proven success in problem analysis and resolution; Expertise with data analysis; Strong attention to detail and accuracy; High level of expertise with MS Office suite; Strong organizational skills; Ability to manage multiple detailed work assignments with a high degree of accuracy; Ability to develop rapport easily with clients, peers and partners. Knowledge of bank operating systems and commercial banking practices; Knowledge of Treasury Management products, services, procedures, and practices; Previous experience with analysis of commercial relationships, strategic sales planning and customer issue resolution is preferred.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

This position is located in a private office or cubicle.  

Telecommuting roles, no matter if hybrid or 100% full time telecommuting, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The position supports SouthState Bank’s enterprise wide BSA/AML/Fraud/Sanctions Program by managing systems and technology initiatives for the Bank’s Financial Intelligence Unit (FIU).  Responsibilities include model oversight, managing FIU technology related projects, and managing and improving overall system integration and related processes for the FIU. This position is responsible for BSA/AML/Fraud and Sanctions model documentation, participating in model validations and overseeing model performance. This position is also responsible for FIU related system and technology efforts through collaboration with other departments and business lines throughout the organization.

It is the policy of SouthState Bank to comply with the Bank Secrecy Act (BSA), USA PATRIOT Act, and the requirements of the Office of Foreign Assets Control (OFAC), and other related anti-money laundering/ anti-terrorist financing initiatives.  The Bank has established a Bank Secrecy Act/ Anti-Money Laundering/Office of Foreign Assets Control (BSA/AML/OFAC) Compliance Program, covering all requirements of the BSA, USA PATRIOT Act and OFAC rules and regulations.  Upon completion of required training, the Board of Directors of SouthState Bank shall hold each employee accountable for adhering to the established operating procedures and internal controls as set forth in the Bank’s BSA/AML/OFAC Program.  Continued instances of non-compliance or willful violation of law may result in disciplinary action, up to and including termination.

ESSENTIAL FUNCTIONS

• Oversee the full lifecycle of AML, Fraud and Sanctions model development and maintenance including data identification and extraction, testing, performance assessments, ongoing monitoring and validation.

• Develop and maintain working knowledge of models and serve as the Departments subject matter expert on model usage and methodologies.

• Manage library of internal model documentation for all AML/Fraud/Sanctions/CDD/EDD analytical models including agent data sources and other documentation.

• Proactively develop and build technical skills and business knowledge in Generative AI and Agentic AI usage, responsible AI principles and LLM-specific risk management. 

• Effectively collaborate with compliance, technology, vendors and risk partners to ensure safe and ethical deployment of AI tools and models in the financial crimes framework.

• Support the release and upgrade cycle of core banking systems as well as AML/Fraud/Sanctions models including release note reviews and test planning for system enhancements and new data feeds.

• Collaborate internally with FIU teams as well as data engineering and vendor teams to ensure timely delivery of data, system updates and new model features.

• Coordinate with internal teams to review model performace, evaluate for gaps in monitoring coverage and document recommendations for new agent usage.

• Actively participate in cross-functional working groups, internal audits, model validations, and regulatory exams as needed.

• Maintain proficiency in BSA compliance and apply significant knowledge in BSA/AML/Fraud/Sanctions to model tuning and configurations, technology projects, testing and validation.

• Notify appropriate personnel through submission of the Unusual Activity Referral Form of any identified potential unusual or suspicious activity immediately.

• Assist in projects or other tasks as may be assigned.

• Adhere to all provisions of South State Bank policies and procedures, including the confidentiality policy, code of ethics and BSA/AML/OFAC policies and procedures.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Experience in both traditional and machine learning/artificial intelligence modeling practice and solutions

• Experience in reviewing and analyzing large amount of data for statistical modeling and graphic analysis

• Experience with model tuning, documentation, and development processes

• Ability to write complex queries for reporting, data mining, and research preferred

• Experience working in core banking systems (Fiserv preferred)

• Experience working in AML and Sanctions software platforms (Verafin and BAM preferred)

• Knowledge and understanding of BSA/AML, Fraud, and Sanctions regulations, technology, and data analysis best practices

• Experience in developing and executing test plans including defect resolution processes

• Self-motivated, dependable, adaptable, and detail-oriented individual with analytical, writing, and organizational skills

• Ability to handle multiple projects and tasks simultaneously

• Strong verbal, written and visual communication skills; ability to translate technical observations to non-technical audience

• Proficient with Microsoft Outlook, Office, Excel, PowerPoint and able/willing to adapt to new software if/as needed

Qualifications, Education, and Certification Requirements

• Education: BA/BS in business, data science, or comparable preferred

• Experience: At least 7 years’ experience in a highly regulated environment with AML, Fraud, and OFAC knowledge and relevant typologies.

• Certifications/Specific Knowledge:

  • In-depth knowledge of AML/Fraud transaction and monitoring systems and Sanctions screening systems (LexisNexis Bridger preferred, extensive Verafin experience required).

  • Verafin experience including tuning, optimization, administration/configuration management, data/file import mapping and validation.

  • Knowledge of model risk management documentation requirements and best practices.

  • Experience in independent validation of data analysis and modeling projects.

  • Demonstrated knowledge of Microsoft suite (Word, Excel, PowerPoint) particularly with advanced Excel features such as PivotTables and formulas required.

TRAINING REQUIREMENTS/CLASSES

• New Employee Orientation

• Required annual compliance training

• System-specific training as necessary to perform duties

• FIU/Financial crimes training as assigned by the Chief BSA Officer

PHYSICAL DEMANDS

• Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each workday.

• Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift.

• Must be able to hear and communicate with coworkers and customers throughout the day.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours.

• Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank’s grooming and dress codes.

• Must demonstrate excellent people skills with customers and coworkers.

• Must be willing to function as a team member.

• Must be willing to demonstrate commitment to South State Bank’s mission and goals.

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Remote work is not a substitute for child/dependent care. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required for attendance at meetings as needed.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The responsibility of a Loan Assistant I is to direct the timely processing and fulfillment of Commercial loans. Additional tasks may be assigned at the direction of the Market Leaders.  As a Loan Assistant I, you will provide essential support with the deal team with the management of simple commercial loans and basic client relationships. Your primary responsibilities will include collecting and organizing borrower documentation, inputting data into the loan processing system, and assisting with the preparation of loan files for loan closings and funding and the fulfillment of post-closing documentation requirements. You will also serve as a point of contact for clients throughout the life cycle of their lending relationship.

This entry-level role is perfect for individuals looking to start a career in commercial lending, with opportunities for growth and development.

ESSENTIAL FUNCTIONS

PRIMARY RESPONSIBILITIES

• Assist in tracking and management of the loan pipeline, loan maturities, the uninsured reports, and past dues reports, ensuring timely processing and adherence to deadlines.

• Remain knowledgeable of all State and Federal lending and documentation regulations as well as Bank policies and guidelines ensuring compliance

• Collect and organize all necessary documentation from borrowers, such as income verification, credit reports, and identification.

• Input data into loan processing systems accurately and efficiently.

• Provide back-up support to other Loan Assistants to cover PTO requests, and absences.

• Order title searches, UCC searches, appraisals and flood certifications as needed.

• Coordinate closings with lenders, attorneys, insurance agents and clients.

• Initiate the disbursement of closing funds and issues loan proceeds via checks and/or wires.

• Review closed and funded loans for document completion, ensure that loans are booked in a timely and accurate manner.

• Contact settlement agents, register of deeds, and title insurance agencies to obtain post-purchase documentation, as necessary. Maintain a tickler system on any outstanding post-closing documentation (collateral and exception monitoring) and report on status during weekly meetings.

Lender / Customer Support

• Maintain clear and effective communication with lenders (likely 1-2), and other stakeholders throughout the loan process.

• Provide exceptional client service through offering assistance and responding to questions and requests for information.

• Notify clients of any issues or discrepancies that may arise and assist in resolving them.

Culture Champion

• Advocate our culture by providing prompt, efficient, and exceptional customer service.

• Build internal and external relationships with customers.

• Demonstrate a commitment to the Company’s core values.

• Strong work ethic, results driven, committed to meeting deadlines and achieving company and department goals.

• Participate with community organizations and in community projects.

• Actively participate in learning and development for continued personal and professional development.

Confidentiality and Compliance

• Ensures confidentiality of all sensitive material and matters, directs documents to the appropriate parties, obtains approvals as necessary, and ensures deadlines are met.

• Adhere to compliance, security and internal guidelines and requirements for position and applicable compliance and consumer protection regulations, preventing fraud and protecting customer assets.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

SKILLS NECESSARY

• Excellent time management, organizational skills, and attention to detail required.

• Excellent communication, and interpersonal skills.

• Excellent computer skills required, especially Microsoft Office.

• Ability to prioritize tasks, think and work independently.

• Ability to exercise good judgment to analyze and problem solve situations that arise. Ability to exercise personal and professional responsibility and work with limited direction.

Qualifications, Education, and Certification Requirements

• Education: A high school diploma or equivalent is required. Bachelor’s degree or additional course work in banking, finance or lending is an asset.

• Experience:

  • A minimum of one (1) year of experience in commercial lending documentation is preferred.

  • A minimum of one (1) year of Commercial Banking support experience or client service experience within a financial institution by being able to field client’s account inquiries and/or maintenance requests with clear and efficient communication.  

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports.  This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

This position could be in a cubicle or private office environment that may be loud throughout the day. If applicable telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology are delivered. 

TRAVEL

Travel may be required to meet with lender and/or client meetings as needed. In addition, travel may be required to attend all hands meetings, career development, site visits, acquisition/merger support, etc.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

This position is responsible for, but not limited to, gathering and organizing the information necessary to provide the Energy Lending Group with oil & gas reserve evaluation summaries.  Responsible for the communication of analytic data and implementation of process driven by petroleum engineer for oil and gas lending.

ESSENTIAL FUNCTIONS

• Perform engineering calculations and preliminary analyses for interpretation of data and communication with Energy Lending personnel, in-house petroleum engineers and third party engineering consultants.

• Establish and maintain data files for oil & gas economic software programs including set up of new databases, organizing, manipulating, and analyzing client and third party provided databases, and generating reports with propriety engineering software programs.

• Compile data, communicate, and provide information to Energy Lending Group and management.

• Gather information necessary to perform the evaluation of oil & gas reserves from third party engineering firms and engineering personnel of clients and prospects.

• Perform data management activities, which include loading, verifying, manipulating, analyzing, updating, and reporting data related to engineering operations.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS

• Education: High School Diploma required. Bachelor’s degree in business, finance, banking, or related field is preferred. Graduation from a recognized school of banking is an asset.

• Experience: Minimum of 10+ years in Oil & Gas Industry.

• Licenses and Certifications:

  • Completion of Apprenticeship under Certified Engineer

  • Training/coursework completion for engineering software Aries & PHDWin

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is in a private office. Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to attend department meetings and meet with direct reports, as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
• Teller Duties:

  Processes transactions for savings, checking, and loan accounts.

  Maintains a neat and orderly work area.

  May assist in guiding and training new tellers.

  May allow customers access to safe deposit boxes.

  Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.

  Sells certified checks.

  Balances transactions daily.

  May service/balance ATM.

  May utilize the branch capture system.

  Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.

  Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

• FSR Duties:
  • Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
  • Is knowledgeable of financial services offered by the bank.
  • Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
  • Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility. 

TRAVEL

Travel may be required to come to meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

POSITION SUMMARY

The Customer Service Supervisor works in partnership with the Customer Service Manager to lead, coach, and develop a high-performing customer service and collections team. This role focuses on delivering exceptional customer experience while ensuring efficient, compliant, and respectful management of delinquent accounts. The Supervisor balances daily operational oversight with employee development, client collaboration, and continuous improvement of service quality.

ESSENTIAL JOB DUTIES:

• Leads, supports, and develops a team of customer service representatives to deliver consistent, professional, and customer-focused service.
• Provides onboarding, training, coaching, and performance feedback to encourage growth, accountability, and engagement.
• Fosters a customer-first environment by modeling empathy, professionalism, and problem-solving in all customer interactions.
• Monitors call queues, workflows, and performance metrics to ensure service levels, quality standards, and productivity goals are achieved.
• Assists in creating and maintaining department policies and procedures to improve efficiency and enhance the customer experience.
• Works closely with clients and internal teams to resolve customer inquiries, disputes, and account concerns.
• Oversees accounts that are 1 day past due, up to 74 days delinquent to ensure all appropriate collection efforts have been completed prior to collection department consideration.
• Prepares and maintains Customer Service Representative workflow documentation and month-end reports with accuracy and attention to detail.
• Participates in Manager/Supervisor meetings by providing account status updates, trends, and recommendations.
• Reviews and approves buyouts, customer service notes, rekey requests, and refund tasks to ensure accuracy and compliance.
• Monitors account for potential fraud and ensures timely escalation when necessary.
• Performs essential customer service duties when operational needs require additional support.

REQUIRED SKILLS AND COMPETENCIES:

• High school diploma or equivalent required; bachelor’s degree or business-related coursework preferred.
• Two (2) years of lead or supervisory experience required, current supervisory experience preferred.
• Two (2) years of customer service and/or collections experience required.
• Strong verbal and written communication skills with the ability to handle sensitive situations professionally and empathetically.
• Excellent customer relations and conflict-resolution skills.
• Ability to work effectively with employees, leadership, clients, and vendors.
• Proficiency in Microsoft Excel, Word, and general office applications.
• Demonstrated ability to lead, motivate, and influence others to achieve individual and team goals.
• Ability to effectively train team members on job responsibilities, processes, and best practices.
• Strong technical aptitude with ability to learn and adapt to new systems, software, and processes.

WORKING CONDITIONS:

Office environment; secure, comfortable working conditions. 

ADDITIONAL COMMENTS:

This job description outlines general responsibilities and does not constitute a contract of employment. Management reserves the right to modify duties and responsibilities based on business needs or special projects. The Customer Service Supervisor may perform additional duties as assigned.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Mortgage Sales Manager (for the Savannah, Georgia market) is a producing sales manager who is also responsible for mortgage loan production for a specific geographic area.  They direct and manage the sales activities of a region or group of residential Mortgage Loan Officers (8 or more), ensuring profitability, market share growth, and a high level of customer service. This person will recruit, hire, train, and manage a team of new and existing Mortgage Loan Officers to maximize mortgage loan sales efforts.  They are also responsible for ensuring their team is producing high quality loans which meet South State Bank guidelines. Strong sales and organizational skills are essential.  This position Ensures compliance with South State Bank Code of Conduct and other operating procedures.

ESSENTIAL FUNCTIONS

• Recruits, hires, trains, and manages Mortgage Loan Officers to meet their assigned growth plan.

• Manages employees, setting goals and objectives; trains, motivates, mentors and disciplines staff; assesses performance and makes salary recommendations.

• Assigns work to subordinate personnel, providing instruction and answering questions; coordinates the scheduling and completion of work by determining operational priorities and resolving workload problems; reviews work for accuracy and completeness; evaluates work techniques and methods for conformance to established standards.

• Analyzes pertinent financial and credit data and recommends loans for approval or rejection.

• Implements department operating policies and procedures and monitors for compliance.

• Manages the mortgage referral program.

• Partners with and is a referral resource for the Retail Bank and Wealth Management.

• Counsels with and assists in the training and development of all subordinates.

• Receives loan applications from loan officers and reviews documents received to ensure all necessary forms have been completed prior to starting loan packaging procedures.

• Supervises loan origination in assigned region assuring compliance with all related laws and regulations.

• Provides on-the-job training to new employees; explains methods and procedures.

• Establishes and maintains open communication with Operations.

• Actively participates in the local real estate community by attending real estate board sponsored events and functions.

• Conducts presentations at real estate office sales meetings, homebuyer’s seminars, and financing workshops.

• Keeps informed of trends and developments in the local real estate market, as well as changing rules and regulations pertaining to both portfolio and investor mortgages.

• Produces annual mortgage loan volume of $12 million.

• Ensures compliance with South State Bank Code of Conduct and other operating policies and procedures. Completes compliance training, adheres to all anti-money laundering guidelines and procedures and all regulatory requirements

• Accepts and performs other duties as determined to be essential.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Coaching – Works to improve and reinforce performance of others.  Facilitates their skill development by providing clear, behaviorally specific performance feedback and making or eliciting specific suggestions for improvement in a manner that builds confidence and self-esteem.  Takes time to assist and provides specific, detailed follow-up.

• Collaborative Leadership – Considers the organization when making decisions.  Separates one’s own interest from organizational interest to make the best possible judgments for the company.  Promotes and generates cooperation among one’s peers in leadership to achieve a collective outcome.

• Delegation - Utilizes direct reports effectively by allocating decision-making and other responsibilities to the appropriate person.  Encourages others to set own deadlines within the constraints of assignment and hold them accountable for meeting the deadline.  Clearly communicates expectations or boundaries. 

Qualifications, Education, and Certification Requirements

• Education: Bachelor’s Degree in Business Administration, Finance, or related mortgage sales experience.

• Experience: 8 to 10 years’ experience as a Mortgage Loan Officer with 3 to 5 years’ experience managing mortgage loan sales along with a history of successful mortgage lender recruitment preferred; previous related experience in a financial institution preferred (local market).  Must be team oriented and customer first driven with a history of managing a team of 5 or more high performing salespeople to successful achievement of goals. Previous portfolio lending experience preferred. A full understanding of secondary market underwriting and the ability to understand and execute on P&L issues required.

• Certifications/Specific Knowledge: Knowledge of FNMA, FHLMC, FHA/VA/USDA service guidelines preferred.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training.

PHYSICAL DEMANDS

Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers.

WORK ENVIRONMENT 

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The ServiceNow Developer position is responsible for creating technical designs from business requirements that detail the build and execution of the solution within the platform. The ServiceNow Developer must leverage their ServiceNow functional expertise and work with the ServiceNow team, Project Management staff, and key business stakeholders to develop enterprise business solutions for our internal and external customers aligning to Service Management best practices.
 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Employee must have in depth knowledge of the ServiceNow Platform including Architecture, Development, Configuration and Platform Security. Prior experience and/or understanding of Banking Processes and Workflow is a must. Bachelor’s degree in Business, MIS, Computer Science, or related field required. Training, management, ServiceNow Certification strongly preferred.

PRIMARY RESPONSIBILITIES

• Develop processes and applications on the ServiceNow platform that will provide operational benefit and efficiencies to further the strategies the Company.
• Design and develop workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies.
• Working with product owner (s), develop technical designs from business requirements that detail the build and execution of the solution within the platform.
• Write functional requirements, develop test plans and address production issues.
• Stay current on technologies that are required for platform support and development
• Customize ServiceNow applications and facilitate rollout of both new applications and application customizations.
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design.
• Perform system testing on production changes to ensure accuracy of processing prior to implementing changes in production environment.
• Design, Implement, Maintain performance measurement systems to monitor and analyze trends associated with ITSM processes and service performance to ensure overall compliance
• Research. Review and analyze the effectiveness and efficiency of processes and develop strategies for enhancing these processes in accordance with ITIL best practices and platform capabilities to enable continuous improvement.
• Participate in, test, and support ServiceNow version upgrades
• Create and update ServiceNow reports and dashboards
• Conduct in-person and virtual training sessions for stakeholders as appropriate.
• Participate in regular Agile Scrum processes.
• Maintain and update documentation of processes supported, to include procedures.
• Adhere to existing processes/standards/policies as set forth by the Company or other departments as these apply.
• Critically evaluate business unit requirements, Strategic vision of the platform to develop design and architecture concepts.
• Administer and monitor the development and functionality of the ServiceNow Software.
• Effectively communicate insights and plans to cross-functional team members and management
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Aid other employees by liaising with them through healthy and positive interactions
• Continuously update skills by participating in professional training
• Seek opportunities to improve skills through cross-training offered by the Bank
• Serve as a back up to the other ServiceNow team members.
• All other tasks, responsibilities, or duties, as directed by management
   

PROFESSIONAL

• Support Sundown rule returning calls and emails before the end of the day, even if to let the inquirer know that you are working on the issue/request.
• Establish effective relationships with Technology personnel, program and project managers, and other business partners.
• Prioritize and manage own workload to deliver quality results and meet timelines. Ensure quality and accuracy of data and information is a priority.
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Continuously enhance knowledge/expertise in own area and keep current with trends/development and regulatory changes which may affect documentation or processes.
• Possess and demonstrate effective communication skills/habits, both written and verbal
• Ability to effectively absorb information from various sources, then analyze and examine data in detail in order to draw appropriate conclusions.
• Strong customer service orientation

OTHER DUTIES

Accepts other duties as assigned.  Works with the Line of Business on projects surrounding the ServiceNow Platform.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Firm understanding of ServiceNow applications and modules
• Information Technology experience required
• Demonstrated ability to work in a fast paced and changing environment with short deadline
• Proficient in all phases of the Application Development Lifecycle
• Strong technical project management and / or leadership skills
• Certified ServiceNow System Administrator
• Expert knowledge of bank operations, technology, and their applications
• Exceptional analytical and conceptual thinking skills
• Maintain excellent verbal and written communication skills while interacting professionally with a diverse group of executives, managers, and subject matter experts
• Excellent documentation skills
• Excellent problem identification and resolution skills
• Must be well-organized, accurate, and attentive to detail
• Must be cooperative and willing to assist coworkers and customers on a regular basis
• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
• Exceptionally skilled at influencing and leading change
• Excellent planning, organizational, and time management skills
• Trainable, teachable, demonstrates continuous self-improvement
• Self-Motivated with the ability to work with minimal supervision
• Strong knowledge of SouthState Bank’s systems and software applications

Qualifications, Education, and Certification Requirements

• Education: Bachelor’s degree in Business, Information Systems, or equivalent Certified ITIL V3 practitioner
• Experience: Minimum of 5 years of experience in ServiceNow Development Preferred
• Knowledge: Firm understanding of ServiceNow applications and modules.
• Expert knowledge of bank operations, technology, and their applications
• Proven success in scoping, integrating, and implementing large projects. Knowledge and comprehension of JavaScript & HTML. Proficient in web front-end technologies such as JavaScript, HTML5 and CSS
• Functional front-end development with technologies such as ReactJs or Elm
• Familiar with modern JavaScript development tools such as Webpack and Babel
• Experience designing, developing, and maintaining processes via ITSM
• Certified ServiceNow Application Developer required or obtained within 6 months.

TRAINING REQUIREMENTS/CLASSES

• Annual regulatory and Compliance training
• Additional training may be required, as needed

PHYSICAL DEMANDS

• Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers.
• This position requires a large amount of time in front of a computer. 
• SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time.
• SouthState reserves the right to suspend Remote Work privileges at any time.

WORK ENVIRONMENT

• Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions.
• They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. 
• You agree that you will not provide child or adult care during hours of scheduled work.
• Requirements are subject to change, as new systems and technology is delivered.  

TRAVEL

Travel may be required to various locations including conferences, vendors and other users.

#LI-REMOTE

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

This position assists the Mortgage Banker as a point of contact for customers, builders, and realtors during the application process and supports the Mortgage Banker in their effort to increase production volume for the area as directed by the MOL. Ensures compliance with SouthState Banks Code of Business Conduct and Ethics and other operating procedures.  Completes compliance training, adheres to all anti-money laundering guidelines and procedures and all regulatory requirements.

ESSENTIAL FUNCTIONS

• Assists Mortgage Banker as a point of contact for customers, builders, and realtors during the application process
• Supports the Mortgage Banker in their effort to increase production volume for the area as directed by the banker
• Tracks loans through closing, answering customer questions regarding status of files and underwriting requirements
• Other related administrative duties as needed and/or assigned
• Accepts and performs other duties as determined to be essential

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Attention to detail
• Customer Service

Qualifications, Education, and Certification Requirements

• Education: High School Diploma or equivalent required
• Experience: Previous experience with FHA, State Housing Conventional, and FNMA/FMLMC loans is preferred
• Certifications/Specific Knowledge: Excellent communication and PC skills required along with strong written and verbal skills.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training.

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

A Teller II has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Assesses and effectively manages all risks associated with job function. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
• Performs the following teller duties:
  • Processes transactions for savings, checking, and loan accounts.
  • Maintains a neat and orderly work area.
  • May assist in guiding and training new tellers.
  • May allow customers access to safe deposit boxes.
  • Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
  • Sells certified checks within assigned limits.
  • Balances transactions daily.
  • May service/balance ATM.
  • May utilize the branch capture system.
  • Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

TELLER II FUNCTIONS

• More than 18 months experience
• Demonstrated expertise in the Teller I job function and demonstrates willingness and ability to perform the duties of the Teller II position
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

TRAVEL

Travel may be required to come to meetings or training as needed.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

This position is remote but you must reside within 50 miles of Homestead FL

11:15am-8:00pm ET w/Rotating Saturday shift

SUMMARY/OBJECTIVE:

Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application, or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customer’s problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships.  Ensures compliance with South State Bank Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience.

ESSENTIAL FUNCTIONS

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer.
• Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool.  Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes.
• Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
• Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations. 
• Meet or exceed the Customer Care Representative quality and productivity goals assigned by management.
• Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received.
• Use all available systems and resources to review and interpret customer information
• Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems.
• Provide support by performing additional duties and tasks as needed or assigned.
• Maintain a positive, empathetic, and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center.
• Keep customers aware of changes in bank services, practices and other factors affecting their account relationship.
• Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies.
• Successfully complete additional skills training as required/requested.

COMPETENCIES

• Strong knowledge of banking procedures.
• Patience, ability to remain calm even when the customers are stressed or upset.
• Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely.
• Attentiveness, ability to listen to customers concerns, identify the issues and find a resolution.

Accepts other duties as assigned. The duties and responsibilities listed above may be revised at any time within the sole discretion of SouthState without advance notice to or the consent of the employee.

SouthState reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch.

Qualifications, Education, and Certification Requirements:

Must reside within 50 miles of Homestead, FL

• Education: High School Diploma or equivalent
• Experience:  Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution
• Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills.  Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. Ability to work with confidential information, both internally and externally, in a professional manner.  Ability to have flexible hours when necessary.  Receptive to coaching and feedback.  Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment.  Interpersonal skills to create a positive and effective work environment. 

TRAINING REQUIREMENTS/CLASSES

• Annual Regulatory Compliance Training
• Successfully complete Customer Care New Hire Training

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers.
• This position requires a large amount of time in front of a computer. 
• SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time.
• SouthState reserves the right to suspend Remote Work privileges at any time.

TELECOMMUTING REQUIREMENTS

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Ability to keep all company sensitive documents secure (if applicable)
• You agree that you will not provide child or adult care during hours of scheduled work.

TELECOMMUTING TECHNICAL REQUIREMENTS

• A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only).
• Must be able to directly connect to router/modem via Ethernet cable. Check your download speed using a speed test. 
• To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
• SouthState reserves the right to request proof of internet provider, speed and service package from the employee. 
• Requirements are subject to change, as new systems and technology are delivered.

TRAVEL

Must be available to travel when necessary.

Must reside within 50 miles of Homestead, FL

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

This position is remote but you must reside within 50 miles of Orangeburg SC

11:15am-8:00pm ET w/Rotating Saturday shift

SUMMARY/OBJECTIVE:

Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application, or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customer’s problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships.  Ensures compliance with South State Bank Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience.

ESSENTIAL FUNCTIONS

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer.
• Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool.  Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes.
• Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
• Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations. 
• Meet or exceed the Customer Care Representative quality and productivity goals assigned by management.
• Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received.
• Use all available systems and resources to review and interpret customer information
• Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems.
• Provide support by performing additional duties and tasks as needed or assigned.
• Maintain a positive, empathetic, and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center.
• Keep customers aware of changes in bank services, practices and other factors affecting their account relationship.
• Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies.
• Successfully complete additional skills training as required/requested.

COMPETENCIES

• Strong knowledge of banking procedures.
• Patience, ability to remain calm even when the customers are stressed or upset.
• Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely.
• Attentiveness, ability to listen to customers concerns, identify the issues and find a resolution.

Accepts other duties as assigned. The duties and responsibilities listed above may be revised at any time within the sole discretion of SouthState without advance notice to or the consent of the employee.

SouthState reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch.

Qualifications, Education, and Certification Requirements:

Must reside within 50 miles of Orangeburg, SC

• Education: High School Diploma or equivalent
• Experience:  Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution
• Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills.  Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. Ability to work with confidential information, both internally and externally, in a professional manner.  Ability to have flexible hours when necessary.  Receptive to coaching and feedback.  Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment.  Interpersonal skills to create a positive and effective work environment. 

TRAINING REQUIREMENTS/CLASSES

• Annual Regulatory Compliance Training
• Successfully complete Customer Care New Hire Training

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers.
• This position requires a large amount of time in front of a computer. 
• SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time.
• SouthState reserves the right to suspend Remote Work privileges at any time.

TELECOMMUTING REQUIREMENTS

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Ability to keep all company sensitive documents secure (if applicable)
• You agree that you will not provide child or adult care during hours of scheduled work.

TELECOMMUTING TECHNICAL REQUIREMENTS

• A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only).
• Must be able to directly connect to router/modem via Ethernet cable. Check your download speed using a speed test. 
• To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
• SouthState reserves the right to request proof of internet provider, speed and service package from the employee. 
• Requirements are subject to change, as new systems and technology are delivered.

TRAVEL

Must be available to travel when necessary.

Must reside within 50 miles of Orangeburg, SC

Equal Opportunity Employer, including disabled/veterans.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

Functions as the sales team leader in addition to serving as a producing Middle Market Banker for a team in a specified geographic market.  Based on the fact that Middle Market as a vertical segment operates within a matrix-based, geographic organizational structure, the role requires a unique partnership with geography managers to help support optimal performance and close collaboration between the Commercial and Middle Market banking teams.  Therefore, a Middle Market Player Coach builds and maintains close working partnerships and tight linkages with all regional leadership within the responsible territory to include Group Banking Presidents, State, Divisional and Regional Presidents, in addition to Commercial Team leaders and Commercial Banking teams. 

In the ‘Coach’ capacity, guides and motivates Middle Market Bankers to meet and exceed performance expectations for market growth, client retention and new business development. Conducts prospecting initiatives that both drive and contribute to the generation of new business.  In the ‘Player’ capacity, models the successful behaviors associated with developing and growing an individual client portfolio of new business through deep market connectivity, frequently calling activity and the utilization of a highly effective center of influence network.  In addition, manages an active loan, deposit and treasury portfolio by providing superior client service.  For new lending opportunities with existing or new prospects as either Player or Coach, thoughtfully analyzes financial information to evaluate the credit worthiness of loan requests.  Together with portfolio managers, compiles loan packages ensuring completeness and accuracy of information provided for both the team and individual relationship opportunities.  And to support overall relationship profitability, proactively works with the Bank’s product teams to cross-sell ancillary products and services based on client needs from applicable areas across the Bank. 

Overall risk management leadership of the regional Middle Market portfolio is paramount, and the ‘Coach’ position will function from the basis that the client relationship manager is always the first line of defense to achieve the most effective and responsive risk management outcome.  Therefore, the role requires close collaboration with Middle Market credit leadership to actively manage the composition and profile for the segment, based on frequent communication and close engagement on deal flow, structuring and underwriting support and related analytics for both existing clients and new Bank prospects.

Ultimate success in the Player Coach role is defined by both team and individual results in calling activity, proposal opportunities, revenue generation, risk management and risk mitigation, and the consistent ability to generate lasting, full-service relationships with South State.  An important attribute to the Player Coach alignment is for regional leadership within each market to have supreme confidence in the Middle Market team as an integral component of overall success; close coordination and communication with local market leadership at all times is of paramount importance.

Finally, the role ensures that all relationships and loans are in compliance with State and Federal regulations, as well as with South State Bank Code of Business Conduct and Ethics and all other operating, policy, and compliance procedures as established.

ESSENTIAL FUNCTIONS

As Coach:

• Works with Regional leadership to create overall strategies for new business development goals in each market.  Actively works this plan with regular updates, meetings and communication with regional banking teams that can assist and support the execution of the strategy over the long term.
• Manages the overall performance of Middle Market Bankers within the team.  Provides routine coaching and feedback to develop solution driven strategies to motivate team and enhance banker results and success.
• Conducts regular one-on-one meetings with individual team members to ensure two-way communication is occurring and that a full understanding of processes, procedures, goals and expectations are realized.
• Utilizes professional expertise and unique market knowledge to identify profitable prospects, develop business and contribute to the growth of the market and team in a ‘rain making’ capacity; assist bankers closely with screening, structuring and underwriting new deal flow support for the team.
• Leads regular sales meetings where the outcome is both informative and accretive to the goals and performance of the group.  Seeks broad feedback on ways to improve the effectiveness of these meetings for the team.
• Creates a positive and collaborative work environment across the full team by modeling leadership behaviors that always reflect South State’s core values and guiding principles. 
• Participates in community activities and contributes to the growth of the local market while enhancing the visibility of the Bank and partnering with other regional banking teams (CML, CRE, PB, etc.)

As Player:

• Conducts business development activities that help build and retain full banking relationships with operating companies that which meet the Middle Market profile and risk targets.
• Develop consultative relationships with prospects and clients in order to add value through the delivery of appropriate banking solutions at the time of need.
• Effectively partner with Group, Division, Regional and Market Presidents as well as Portfolio Managers, Commercial Associates and Credit Officers to successfully prospect, manage portfolio, and underwrite credit opportunities.
• Collaborate closely with Treasury Management Sales Officers, Capital Markets, Wealth, Mortgage, and Retail product partners to identify opportunities to deepen or expand existing Middle Market relationships; establish proactive joint calling habits for new prospect opportunities.
• Manage the flow of credit requests through the appropriate channels to ensure the credit quality, responsiveness, structure and pricing meeting the needs of the client and the operating objectives of the Bank.
• Underwrite loan requests within the parameters of the Bank’s policies and procedures.  Ensure the loan packages are accurate and complete when submitted to the appropriate Credit partner for approval.
• Create, maintain, and utilize an appropriate COI network relevant to Middle Market, which will promote the Bank’s market presence and result in referrals for both the bank and COI.
• Ensure that all required documentation is in file for all loans and deposits.
• Appropriately portfolio manage and service client portfolio, providing superior service to all clients.  Work to clear documentation or compliance deficiencies noted by Loan and Deposit Operations or other internal or external reviews or audits.
• Partner with Credit to properly risk grade each loan in the assigned portfolio and adjust risk grades as circumstances change or new information becomes available through effective quarterly client performance management.
• Price each loan and deposit product according to current Bank pricing guidelines, always working to ensure optimal relationship profitability across the full suite of services in place for each relationship.  Properly document the credit quality, current competitive factors, or overall relationship circumstances that justify departures from any approved Bank pricing regulations.
• Demonstrate a commitment to fair lending practices in all banking functions and activities.  Remain knowledgeable of all laws and regulations governing the lending activities of financial institutions and ensure compliance with all applicable Bank policies and procedures, as well as all State and Federal regulations

OTHER DUTIES

• Appropriate level of community involvement is expected.

COMPETENCIES

• Results-focused, Detail-oriented, Relationship builder, Analytical, change agent, Problem-solver, Action Oriented, Ability to manage strategically and tactically with vision and purpose.

Qualifications, Education, and Certification Requirements

• Education: A Bachelor’s degree in business, finance, banking or related field is required.  Formal bank credit training program completion is required. A Master of Business Administration or graduation from a recognized school of banking is an asset.
• Experience: Minimum of 10+ years middle market / commercial lending / capital markets experience as well as 3-5 years management experience; Experience should include significant loan structuring and credit analysis responsibilities as well as client origination activities.
• Knowledge: Extensive knowledge of all Bank products, services, procedures, and practices.  Must have an in-depth knowledge of Federal and State lending regulations and Bank policies relating to lending procedures.  Familiarity with the market-based business community is required.
• Skills: Must have well-developed sales, interpersonal, negotiating, and problem-solving skills.  Excellent written and verbal communication skills are necessary. Must have accounting and extensive credit skills.  Must be detail oriented and possess the proven ability to prioritize complex work assignments. Must exhibit excellent time management skills. Proven analytical skills and the ability to evaluate credit worthiness are needed.  Must be proficient in the use of basic office equipment with an emphasis on calculator and computer, as well as use of Microsoft Word, Excel, and OutlooK

TRAINING REQUIREMENTS/CLASSES

• Required annual compliance training, New Employee Orientation, Bank credit policies, procedures, and underwriting standards, coupled with periodic specialty training suited to the unique attributes of the role and market.

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

Office-based role.  Periodic telecommuting must have a secure home office environment that is free from background noise and distractions. Also must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

• Position will require travel within regional markets as well as across broader Bank footprint.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

It is the responsibility of the Premier Private Banker Team Leader to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  Responsible for the overall management of a Private Banking sales team to maximize and grow full-service banking relationships with high-net-worth customers. Oversees a portfolio of highly complex Private Banking accounts for South State Bank. Champions the Private Banking team’s consultative approach to providing customers with advisory services, pragmatic solutions, and strong client support that meet the needs of client and South State Bank.  Guides Private Bankers in prospecting of new relationships and expansion of existing relationships.  Provides credit assistance that supports Private Banking business development efforts. Responsible for coaching and developing staff, performance management, change management, employee relations and staffing. Fosters a collaborative network between Private Bankers and other lines of business within a specific geographic region.

ESSENTIAL FUNCTIONS

• Guides and develops the ongoing sales activities of a team of Private Bankers to achieve internal performance goals for revenue growth and overall sales (Loans & Deposits) growth.
• Develops sales strategies to achieve revenue growth goals.
• Collaborate with market leaders and COI’s to positively impact the development of sales leads.
• Manage full-service banking relationships with high-net-worth customers and oversee a portfolio of highly complex accounts.
• Consult with prospects and clients regarding financial needs; recommend products and services including credit structures, prepares loan packages for credit review and underwriting, opens and services accounts within authorized limits and ensures records/files are maintained within policy/guidelines. Cross-sells Retail, Trust, and Treasury Management services such as credit cards, personal trusts, and investment, financial, and estate planning services.
• Analyze financial, tax and credit needs of customers, monitor customers changing needs and recommends strategies that utilize company products/services.
• Determine staffing requirements for Private Banking team. Oversight of selection, development, and management of staff; direct training and development of staff to maximize use of strengths and abilities. Provide feedback as needed, as well as formal written performance and salary reviews on at least an annual basis. Evaluates results and assists in developing programs for improvement.
• Represents the Bank, actively endorsing its products and services, making appropriate referrals as necessary and providing leadership in key community activities.
• Assist with managing transaction/operational risk by identifying trends, reviewing management reports, and working with Credit and Operations partners to maintain compliance and credit quality.
• Provide subject matter expertise to internal bank staff as required.
• Assist with other projects as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

• Education: Bachelor’s degree or equivalent experience
• Experience: 7-10 years banking experience; a minimum of 5 years related experience (Corporate, Mortgage, or Private Banking experience). FINRA Series 7, 63 or 66 licenses not required unless participating in securities and brokerage activities.
• Skills: Excellent written/oral communications skills; Strategic thinker, with excellent leadership skills and the ability to work tactically when necessary.  Collaborative approach to management. Excellent organization, sales, execution, and delivery skills.  Must be able to multi-task with frequent interruptions, be comfortable in a fast-paced, changing environment, and manage multiple projects to conclusion on time.  Thorough knowledge of state, federal, and regulatory guidelines. Proven success in problem analysis and resolution. Expertise with financial analysis. Strong attention to detail and accuracy. High level of expertise with MS Office suite. Ability to develop rapport easily with clients, peers, and partners. Ability to exercise independent judgment and decision making, initiative and tact in dealing with bank staff and customers.
• Knowledge: Knowledge of bank operating systems and Private Banking practices and products. Previous experience with analysis of Private Banking relationships, strategic sales planning and client issue resolution is required.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports and identify customers. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

This position is in a private office. 

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

It is the responsibility of the Premier Private Banker V to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  Has responsibility for developing new Private Banking business through sales efforts.  Manages a complex loan and deposit portfolio providing superior client service. Analyzes financial information to evaluate the credit worthiness of loan requests.  Compiles loan packages ensuring completeness and accuracy of information provided.  Sells and cross-sells additional products and services of the Bank.  Assures that all loans are following State and Federal regulations and Bank policies and procedures.

ESSENTIAL FUNCTIONS

• Actively participates in a business development plan to increase the Bank’s loan and deposit portfolio
• Manages full-service banking relationships with businesses, professional practices and high net worth individuals and oversees a portfolio of highly complex accounts
• Consults with prospects and clients regarding financial needs; recommend products and services including credit structures, prepares loan packages for credit review and underwriting, opens and services accounts within authorized limits and ensures records/files are maintained within policy/guidelines. Cross-sells Retail, Trust, Mortgage and Treasury Management services such as credit cards, personal trusts, and investment, financial, and estate planning services.
• Analyze financial, tax and credit needs of customers, monitor customers changing needs and recommends strategies that utilize company products/services.
• Resolves customer problems and assists with general inquiries. Provides superior service to customers.
• Ensures that all required documentation is in file for all loans. Clears documentation or compliance exceptions noted by Loan Operations or other review channels
• Develops and utilizes COI network to generate new business
• Demonstrates a commitment to fair lending practices. Remains knowledgeable of all laws and regulations governing the lending activities of financial institutions. Ensures compliance with all applicable Bank policies and procedures, as well and all State and Federal regulations.
• Builds and maintains a positive working relationship with COI’s to enhance the Bank’s image and reputation in the marketplace
• Represents the Bank, actively endorsing its products and services, making appropriate referrals as necessary and providing leadership in key community activities.
• May provide training and guidance to less experienced Private Bankers
• Accepts other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

• Education: Bachelor’s degree in a related field (Finance, Management, Business Administration) or equivalent experience
• Experience: Minimum 8 + years Business Banking or Private Banking experience; 5 or more years of lending or sales experience is preferred. FINRA Series 7, 63 or 66 licenses not required unless participating in securities and brokerage activities.
• Skills: Excellent written and verbal communication skills are necessary. Demonstrated understanding of financial accounting and analysis. Excellent organization, interpersonal, sales, execution and delivery skills.  Must be able to multi-task with frequent interruptions, be comfortable in a fast-paced, changing environment, and manage multiple projects to conclusion on time. Proven success in problem analysis and resolution. Strong attention to detail and accuracy. High level of expertise with MS Office suite. Ability to develop rapport easily with clients, peers and partners. Ability to exercise independent judgment and decision making, initiative and tact in dealing with bank staff and customers. Ability to work independently and in a team setting. Knowledge of state, federal, and regulatory guidelines.
• Knowledge: Basic knowledge of bank operating systems. Extensive knowledge of Bank products, services, procedures and practices. Previous experience with analysis of Retail, Private Banking and/or Commercial relationships, strategic sales planning and client issue resolution is required. Must have in-depth knowledge of federal and State lending regulations and Bank policies related to lending procedures. Familiarity with the local business community is strongly preferred.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports and identify customers. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

This position is in a private office.  

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

A Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Assesses and effectively manages all risks associated with job function. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
• Performs the following teller duties:
  • Processes transactions for savings, checking, and loan accounts.
  • Maintains a neat and orderly work area.
  • May assist in guiding and training new tellers.
  • May allow customers access to safe deposit boxes.
  • Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
  • Sells certified checks within assigned limits.
  • Balances transactions daily.
  • May service/balance ATM.
  • May utilize the branch capture system.
  • Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

TELLER 1 FUNCTIONS

• 18 months or less experience
• Teller duties
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

TRAVEL

Travel may be required to come to meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

It is the responsibility of the Premier Private Banking Servicing Rep III to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. This position is responsible for, but not limited to, the delivery of “World Class Service” to new and existing customers.  Will perform all customer service functions including, but not limited to, opening new accounts, cross selling banking products, referring business to the bank subsidiaries and assisting customers with all Branch products and services.  Assist Private Bankers with processing closing and servicing consumer, portfolio mortgage and commercial loans.

ESSENTIAL FUNCTIONS

• Delivers “World Class” customer service efficiently and courteously to ensure growth and profit of their respective the Premier Private Banking Department.
  • Improve customers’ banking experience by ensuring timely, positive, and thorough customer service
  • Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems
  • Channel complex customer complaints and challenges to the Private Banking Team Leader, as needed
  • Open checking, savings, money market, NOW, CD’s and ICS accounts personal and business in according to rules and guidelines
  • Identify needs and cross sell banking products and services in a polite and friendly tone
  • Assist Premier Private Bankers in referring prospects to Subsidiaries
  • Provide information to customers on their account status and balances
  • Process stop payments, wire transfers, check orders and other services
  • Assist in the application process for consumer & commercial loans
  • Open and or close office as needed
• Ensure proper controls are maintained over all aspects of Branch operations as it applies to their position.
  • Adhere to Branch, regulatory and federal guidelines
  • Contribute to passing scores on all internal and external audits
  • Maintain individual and team compliance with all internal operations policies and procedures, including proper usage of forms and documentation
  • Ensure that customers’ confidential information is properly protected and only used for official purposes
  • Adhere to the confidentiality protocol of the Branch
• Achieve goals as defined by Management
  • Achieve all training goals assigned in a timely manner
  • Actively participate in goals and promotions
  • Actively prospects for new customers
• Have sufficient knowledge about the banking products and services
• Suggest effective ways through which the Bank can promote its products and services and increase customer satisfaction
• Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
• Provide assistance to other employees by liaising with them through healthy and positive interactions
• Be involved in performing marketing endeavors/efforts
• Continuously update skills by participating in professional training
• Seek opportunities to improve skills through cross-training offered by the Bank

• All other tasks, responsibilities, or duties, as directed by management

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, PowerPoint, and other software that might be utilized in the department
• Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
• Ability to become fully functional in Decision Pro
• Must be well-organized, accurate, and attentive to detail
• Must be cooperative and willing to assist coworkers and customers on a regular basis
• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
• Must be able to prepare documents and compose business letters and memorandums
• Must possess excellent multi-tasking skills and be able to function well under pressure and high-volume activity.
• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: 11+ years’ Private Banking experience desired
• Certifications/Specific Knowledge: Expert knowledge of bank operating systems. Previous experience with analysis of Retail, Private Banking and/or Commercial relationships, strategic sales planning and client issue resolution is preferred.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports and identify customers. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

Provide strategic sales support to Treasury Management sales teams in delivering non-credit commercial products and services to clients. Focus on developing strategies to grow Treasury Management revenue and increase Treasury Management penetration within the bank’s portfolio of clients. Prepare comprehensive Treasury Management proposals. Manage and facilitate extensive data analysis of client metrics to uncover sales opportunities.  Deliver client-focused solutions when preparing pricing proposals, presentations, and responses to complex Requests for Proposals. Proactively prepare and coordinate relationship reviews for key Treasury Management clients to ensure service and compliance items are kept current.

Maintain a strong client focus, treasury industry expertise and a broad understanding of Bank structure as well as the operational aspects of global cash management products and services.  

ESSENTIAL FUNCTIONS

• Develop and maintain extensive knowledge of Treasury Management products, services, and pricing
• Impact deposit and non-interest income growth for the bank by providing sales leads, sales support, and sales presentations to Treasury Management Sales Officers (TMSO).
• Assemble Requests for Proposals (RFPs) and coordinate pricing, approach, and development of formal proposals.  Coordinate preparation of sales proposals and assist Treasury Management Sales Officer/Banker with presentations.
• Prepare proforma analysis statements and maintain awareness of competitors’ pricing strategy and trends
• Prepare relationship reviews for Treasury Management clients; assist Treasury Management Sales Officer/Banker in the review process as required.
• Advise Treasury Management Sales Officer on potential improvements to online security, product/service utilization and enhancements for their customers.
• Ensure that client Treasury Management presentation materials are compliant with regulatory guidelines.
• Make on-site client visits as required.
• Provide subject matter expertise to internal bank staff as required.
• Assist with other Treasury Management projects as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

• Education: Bachelor’s degree or equivalent experience
• Experience: Five years banking experience; 3 years related experience (Treasury Management sales / product / support, line banker, commercial call center)
• Certifications/Specific Knowledge: Excellent written/oral communications skills; Basic sales skills and extensive product knowledge to support and identify cross-sell opportunities; Proven success in problem analysis and resolution; Expertise with data analysis; Strong attention to detail and accuracy; High level of expertise with MS Office suite; Strong organizational skills; Ability to manage multiple detailed work assignments with a high degree of accuracy; Ability to develop rapport easily with clients, peers and partners. Knowledge of bank operating systems and commercial banking practices; Knowledge of Treasury Management products, services, procedures and practices; Previous experience with analysis of commercial relationships, strategic sales planning and customer issue resolution is preferred.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

This position is located in a private office or cubicle.  

Telecommuting roles, no matter if hybrid or 100% full time telecommuting, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
• Teller Duties:

  Processes transactions for savings, checking, and loan accounts.

  Maintains a neat and orderly work area.

  May assist in guiding and training new tellers.

  May allow customers access to safe deposit boxes.

  Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.

  Sells certified checks.

  Balances transactions daily.

  May service/balance ATM.

  May utilize the branch capture system.

  Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.

  Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

• FSR Duties:
  • Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
  • Is knowledgeable of financial services offered by the bank.
  • Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
  • Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

TRAVEL

Travel may be required to come to meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

Has responsibility for developing new business through sales efforts in a SouthState metropolitan market. Manages a high level loan and deposit portfolio providing superior client service. Analyzes financial information to evaluate the credit worthiness of loan requests. Compiles loan packages ensuring completeness and accuracy of information provided. Sells and cross-sells additional products and services of the Bank. Assures that all loans are in compliance with State and Federal regulations and Bank policies and procedures. Success in the role is defined by efficacy in calling activity, proposal generation, revenue generation, risk mitigation, ability to build successful relationships internally and externally.

ESSENTIAL FUNCTIONS

• Actively participates in a business development plan to increase their loan and deposit portfolio of commercial clients within a SouthState metro market

• Develop consultative relationships with prospects and clients in order to add value by delivering appropriate banking solutions

• Manage the flow of loan and deposit requests through the appropriate channels to ensure the credit quality, responsiveness, structure and pricing meeting the needs of the client and the operating objectives of the Bank

• Collaborate effectively with Treasury Management Sales Officers, Capital Markets, Wealth and Retail

• Underwrite loan requests within the parameters of the Bank’s policies and procedures. Ensure the loan packages are accurate and complete when submitted to the appropriate Credit partner for approval

• Manage and service assigned loan portfolio

• Ensure that all required documentation is in file for all loans and deposits

• Clear documentation or compliance deficiencies noted by Loan and Deposit Operations or other review

• Partner with Credit to properly risk grade each loan in the assigned portfolio and adjust risk grades as circumstances change or new information becomes available

• Price each loan and deposit product according to current Bank pricing guidelines

• Document the credit quality, current competitive factors, or overall relationship circumstances that justify departures from the approved Bank pricing regulations

• Demonstrate a commitment to fair lending practices

• Remain knowledgeable of all laws and regulations governing the lending activities of financial institutions

• Ensure compliance with all applicable Bank policies and procedures, as well as all State and Federal regulations

• Resolve client problems and assists with general inquiries

• Provide superior service to existing clients

• Builds and maintains a positive working relationship with COI’s and others in the community to enhance the Bank’s image and reputation in the marketplace

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

Education:

• A Bachelor’s degree in business, finance, banking or related field is required. Graduation from a recognized school of banking is an asset.

Experience:

• Minimum of 5-10 years commercial lending experience; Experience should include previous loan structuring and credit analysis responsibilities

Knowledge:

• Extensive knowledge of all Bank products, services, procedures and practices; Must have an in-depth knowledge of Federal and State lending regulations and Bank policies relating to lending procedures. Familiarity with the local business community is strongly preferred.

Skills:

• Must have well-developed sales, interpersonal and negotiating skills. Excellent written and verbal communication skills are necessary. Must have basic accounting and credit skills. Must be detail oriented and possess the proven ability to prioritize complex work assignments. Proven analytical skills and the ability to evaluate credit worthiness are needed. Must be proficient in the use of basic office equipment with an emphasis on calculator and computer. Proficiency in the use of Microsoft Word Excel, Outlook is necessary.

TRAINING REQUIREMENTS/CLASSES
Required annual compliance training; New Employee Orientation

PHYSICAL DEMANDS
Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT
This position is located in a private office.

TRAVEL
This position may require some travel from time to time.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

Has responsibility for developing new business through sales efforts in a SouthState metropolitan market. Manages a high level loan and deposit portfolio providing superior client service. Analyzes financial information to evaluate the credit worthiness of loan requests. Compiles loan packages ensuring completeness and accuracy of information provided. Sells and cross-sells additional products and services of the Bank. Assures that all loans are in compliance with State and Federal regulations and Bank policies and procedures. Success in the role is defined by efficacy in calling activity, proposal generation, revenue generation, risk mitigation, ability to build successful relationships internally and externally.

ESSENTIAL FUNCTIONS

• Actively participates in a business development plan to increase their loan and deposit portfolio of commercial clients within a SouthState metro market

• Develop consultative relationships with prospects and clients in order to add value by delivering appropriate banking solutions

• Manage the flow of loan and deposit requests through the appropriate channels to ensure the credit quality, responsiveness, structure and pricing meeting the needs of the client and the operating objectives of the Bank

• Collaborate effectively with Treasury Management Sales Officers, Capital Markets, Wealth and Retail

• Underwrite loan requests within the parameters of the Bank’s policies and procedures. Ensure the loan packages are accurate and complete when submitted to the appropriate Credit partner for approval

• Manage and service assigned loan portfolio

• Ensure that all required documentation is in file for all loans and deposits

• Clear documentation or compliance deficiencies noted by Loan and Deposit Operations or other review

• Partner with Credit to properly risk grade each loan in the assigned portfolio and adjust risk grades as circumstances change or new information becomes available

• Price each loan and deposit product according to current Bank pricing guidelines

• Document the credit quality, current competitive factors, or overall relationship circumstances that justify departures from the approved Bank pricing regulations

• Demonstrate a commitment to fair lending practices

• Remain knowledgeable of all laws and regulations governing the lending activities of financial institutions

• Ensure compliance with all applicable Bank policies and procedures, as well as all State and Federal regulations

• Resolve client problems and assists with general inquiries

• Provide superior service to existing clients

• Builds and maintains a positive working relationship with COI’s and others in the community to enhance the Bank’s image and reputation in the marketplace

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

Education:

• A Bachelor’s degree in business, finance, banking or related field is required. Graduation from a recognized school of banking is an asset.

Experience:

• Minimum of 5-10 years commercial lending experience; Experience should include previous loan structuring and credit analysis responsibilities

Knowledge:

• Extensive knowledge of all Bank products, services, procedures and practices; Must have an in-depth knowledge of Federal and State lending regulations and Bank policies relating to lending procedures. Familiarity with the local business community is strongly preferred.

Skills:

• Must have well-developed sales, interpersonal and negotiating skills. Excellent written and verbal communication skills are necessary. Must have basic accounting and credit skills. Must be detail oriented and possess the proven ability to prioritize complex work assignments. Proven analytical skills and the ability to evaluate credit worthiness are needed. Must be proficient in the use of basic office equipment with an emphasis on calculator and computer. Proficiency in the use of Microsoft Word Excel, Outlook is necessary.

TRAINING REQUIREMENTS/CLASSES
Required annual compliance training; New Employee Orientation

PHYSICAL DEMANDS
Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT
This position is located in a private office. The position is located inside an cooled and heated facility with ability to go to a break room or rest room during breaks.

TRAVEL
This position may require some travel from time to time.

#LIOnsite

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Senior Regional Wealth Advisor role requires all of the duties of a wealth advisor.  This position is earned by demonstrating successful performance in the wealth advisor role, by successful management of a large and complex book of business, and/or by demonstrating success in the independent acquisition and growth of new client relationships (i. e., not relying on others to assign relationships to the incumbent).  This role requires an ability to work successfully across multiple markets, forging relationships with internal and external business partners so as to win and retain client relationships across a wide geographic area.  This role demands that the incumbent demonstrate leadership skills and be viewed by peers within the private wealth group as a leader, including training and mentoring less experienced staff, serving as an internal resource regarding wealth management issues, and being a role model for others.

The Senior Regional Wealth Advisor is responsible for managing a book of investment management relationships while maintaining high-level knowledge of financial and estate planning, investment management, trust administration and regulatory requirements. This position serves as primary point of contact to clients and promotes retention and growth of existing relationships and the development of new business.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Administrative/Operations

• Performs administrative functions in coordination with the Wealth Associate that include:
  • account openings
  • account additions
  • financial transactions
  • questions and complaints
  • asset/cash monitoring
  • account closing
  • fee processing
  • compliance oversight of account
  • regulatory reporting

• Prepares account information with assistance of Wealth Associate for the Management Oversight (MOC) Committee.
• Obtains and maintains current financial information and other critical information necessary to successfully manage relationships.

Client Service/Fulfillment

• Understands the financial, retirement, and estate planning goals of client.
• Works with Portfolio Manager to establish and/or review investment objectives with clients.
• Identifies problems and resolves them effectively and in a timely manner. Ensures problem resolution    follow-up is performed, especially with the client, if necessary.
• Initiates client contact to provide proactive, value-added client service.
• Provides expert advice/solutions for financial issues and inquiries.

Sales

• Works with Private Wealth team on the sale of new business and additions to existing relationships.
• Strives to achieve standard pricing for new and existing relationships.
• Conducts sales presentations and client meetings as appropriate.

Qualifications, Education, and Certification Requirements

• Education:  Bachelor’s Degree and/or equivalent work experience.  Preferred MBA, JD, CTFA, CFP or CPA
• Experience:  Minimum of ten years wealth management experience
• Knowledge: PC proficiency, demonstrated strong communication skills, both oral and written, strong math aptitude.   Thorough knowledge of the interpretation and practical application of investments and financial and estate planning.

TRAINING REQUIREMENTS/CLASSES

Participates in Wealth Management Continuing Education training courses/seminars. Demonstrates knowledge and skill with PC Navigator, Salesforce, FiTek, Word, Excel, and PowerPoint. New Employee Orientation, continuing education classes on investments, insurance, and other financial services.  Continuing training to maintain professional designations.

PHYSICAL DEMANDS

Examples: Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

This position is in a private office.  

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to attend internal or external meetings as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

ESSENTIAL FUNCTIONS

• Serves as a primary subject matter expert and support contact for client and business partners (branches, commercial lenders, call center personnel, bank representatives, and bank customers) and provide timely and accurate responses to a wide range of questions and concerns for the Merchant Services department.

• Review merchant onboarding system setup and validation activations.

• Assist with activation on accounts over 90 days non-activated or accounts activated over 30 days with FDD under $25

• Seeks client solutions through logical reasoning and data interpretation skills and identifies trends to streamline systems and processes.

• Troubleshoots client issues related to payment gateways and web integrations.

• Submits Value Added Reseller (“VAR”) requests for new products and implements VAR parameters.

• Collaborate with internal clients and multiple vendors to install, upgrade, or enhance functions and features.

• Advises Sales Officers on products that will be a suitable fit based on the merchant’s needs.

• Addresses merchant processor related problems including equipment, card processing issues, card system access, statement reconciliation, accounting, chargebacks, and refunds.

• Responds to internal client requests for merchant accounts, and helps new account applications when Merchant Services sales representatives are unavailable.

• Has strong customer service background, excellent verbal and written communication skills, desire, and capability to troubleshoot issues and is well organized.

• Assists Management with Special project and escalations as required.

• Supports Management with all management reporting requirements. 

• Assist in training personnel on merchant requirements and operational processes.

• Collaborates with stakeholders to standardize procedures and internal controls.

• Maintains inventory of merchant devices.

• Acts as the point of contact for the PCI Liaisons for all new and existing merchant related requests.

• Remains informed about new products, product enhancements, system changes, and compliance issues.

• Assists with annual PCI-DSS compliance reporting.

• Proficient in Interchange Pricing and is able to analyze merchant statements.

• Completes Rate Reviews.

• Utilizes tools and resources to research Digital/Ecommerce issues.

• Ability to work entirely independently as well as perform as a strong team player

OTHER DUTIES

• Accepts other duties as assigned by management.

Qualifications and Education Requirements.

• Education: Bachelors in a related field

• Experience:  2 to 5 years in Banking and Merchant Services experience required, proficient in technology processing solutions  preferred, excellent customer service, previous troubleshooting, and problem-solving expertise, report and data analytics, excellent time management;

• Knowledge, Skills, and Abilities: Excellent Interpersonal skills, proficient MS Office Skills, ability to read, write, speak and understand English

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training. Continuing education in Payment Solution classes.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Must be able to effectively access and interpret information on computer screens, documents, and reports.

TRAVEL

Minimal travel required

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
• Teller Duties:

  Processes transactions for savings, checking, and loan accounts.

  Maintains a neat and orderly work area.

  May assist in guiding and training new tellers.

  May allow customers access to safe deposit boxes.

  Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.

  Sells certified checks.

  Balances transactions daily.

  May service/balance ATM.

  May utilize the branch capture system.

  Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.

  Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

• FSR Duties:
  • Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
  • Is knowledgeable of financial services offered by the bank.
  • Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
  • Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility. 

TRAVEL

Travel may be required

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Assistant Branch Manager (ABM) is a key member of a branch team that is responsible for, but not limited to, assisting the Branch Manager in the overall management of the branch.  The ABM supports efforts to maximize revenue, sales, customer satisfaction, minimize operational losses, ensures compliance of operational and security procedures, deepens existing relationships, and minimize customer attrition.  It is also the responsibility of the Assistant Branch Manager to support the administration and coordination of the sales and service activities, promotional campaigns, and product initiatives of their assigned branch.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists the Branch Manager in leading the branch to achieve sales goals to include outbound calling, sales meetings, and coaching
• Supervises designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.
• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Gold Service Standards.
• Performs all functions of SR FSR.
• Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through our various installments, commercial, and real estate products. Assists in the collection of delinquent loans.
• Manages loan and deposit exceptions within the expectation of South State Bank both individually and for the branch
• Responsible for the branch’s security procedures and understands the function and operations of the security devices, which are critical in protecting the facility against criminal and fraudulent activity.
• Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members.
• May resolve routine personnel problems.
• Assist tellers in accurate balancing of daily work, assisting in researching differences and making necessary adjustments.
• Resolves customer problems and complaints with courtesy and discretion, explaining policies and procedures as necessary. Considers customer problems and complaints as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Ensures an adequate supply of money is available for daily bank transactions.
• Ensures branch has adequate inventory of supplies.
• Understands and complies with branch audit procedures and conducts self-audits using the Branch Internal Control Review on a quarterly basis.
• Presents a neat and professional personal appearance and orderly work area.
• Develops and maintains a sales culture environment.
• Maintains a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options

OTHER DUTIES

• Accepts other duties as assigned.

COMPETENCIES

• Unquestionable ethics, integrity, and values
• High level of energy, passion, and commitment to excellence
• Strong problem-solving skills, including creativity and innovative thinking
• Strong oral and written communication skills
• Highly professional with strong interpersonal skills

Qualifications, Education, and Certification Requirements

• Education: High School Diploma or equivalent, BA degree and/or 2 years in Banking
•  Experience: Minimum of 3 years’ experience as Customer Service/Sales/Branch Manager, strong organizational skills, previous supervisory experience, strong PC skills, previous banking experience, ability to analyze and solve problems
•  Knowledge: Excellent leadership and communication skills, planning and organizational skills, good decision-making skills, excellent writing skills, training and oral presentation skills, customer service orientation, initiative, excellent interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Branch Manager Workshop                                                                                                        
• Consumer Lending- Obtain your SSB Lender Credentials                                                                                           
• Banker Foundations
• All assigned Regulatory Compliance training
• Acknowledgement of all policies through DocuSign as assigned                      
• Additional training may be required dependent upon experience            

 PHYSICAL DEMANDS

Must be willing to travel for meetings and classes, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation or individual desk or could be in a private office. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

TRAVEL

Travel may be required to come to meetings and training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

It is the responsibility of the Junior Hedging Salesperson to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  This position is responsible for, but not limited to, selling structured derivative products to community banks and SouthState Bank customers. The position may require extensive travel in the covered states. Candidates should also have experience in credit and documentation review, commercial and real estate lending, and marketing and sales. This role will require thorough and accurate legal documentation review, understanding of financial statements and spreadsheets, preparing marketing material, assessing proper loan structures, identifying exceptions to policy, and interaction with commercial lenders and borrowers. 

ESSENTIAL FUNCTIONS

This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:

• Sell structured derivatives to community banks and to SouthState Bank customers.

• Review credit underwriting memorandums and understand loan structure, credit quality, and credit history of potential hedge customers

• Review and understand spreadsheets of borrower financial statements, and work with commercial lenders to approve hedge proposals 

• Draft marketing materials for review by commercial lenders and borrowers

• Partner with commercial lenders to sell hedging solutions  

• Research and analyze financial data, interpret, and prepare reports of financial position with recommendations to commercial lenders and borrowers

• Communicate closely with colleagues regarding client interaction and the sales pipelines    

• Ensure the accuracy of hedge documentation and that closings are timely and accurate 

• Consistently communicate directly with customers and colleagues

• Undertake special projects related to job function as determined by the senior sales team

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Must be able to travel by car

• Proficient with Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department

• Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank

• Must have good knowledge of business English, including spelling and punctuation

• Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers

• Must be well-organized, accurate, and attentive to detail

• Must be cooperative and willing to assist coworkers and customers on a regular basis

• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others

• Must possess excellent multi-tasking skills and be able to function well under pressure

• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly

• Must have a keen eye for detail and follow instructions to the letter

• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times

Qualifications, Education, and Certification Requirements

• Education: Requires Bachelor’s Degree

• Experience: Five to seven years prior experience preferred

• Certifications/Specific Knowledge: None

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports., This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to attend meetings, conferences and training as needed..  

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

A Teller II has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
• Knows and understand the products and services offered by the Bank.  These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Assesses and effectively manages all risks associated with job function. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
• Performs the following teller duties:
  • Processes transactions for savings, checking, and loan accounts.
  • Maintains a neat and orderly work area.
  • May assist in guiding and training new tellers.
  • May allow customers access to safe deposit boxes.
  • Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
  • Sells certified checks within assigned limits.
  • Balances transactions daily.
  • May service/balance ATM.
  • May utilize the branch capture system.
  • Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

TELLER II FUNCTIONS

• More than 18 months experience
• Demonstrated expertise in the Teller I job function and demonstrates willingness and ability to perform the duties of the Teller II position
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

TRAVEL

Travel may be required to come to meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The IT Payments Support Analyst supports the daily operations, stability, and strategic enhancement of the organization’s payments processing environment, with a primary focus on Fiserv PEP+ (Automated Clearing House processing). This role ensures reliable end‑to‑end payment operations, Analysts system administration and support teams, partners with business units to optimize workflows, and drives compliance with regulatory and security standards.

Duties & Responsibilities

• Oversee administration, configuration, and optimization of Fiserv PEP+, including batch scheduling, file processing, settlement operations, and system performance

• Monitor system health and troubleshoot issues across PEP+, payment gateways, file transfers, and integrated banking systems.

• Ensure daily payment processing runs accurately and on schedule, including returns, corrections, prenotes, and settlement activities.

• Coordinate upgrades, patches, and enhancements to PEP+, Payments Exchange, VolPay and related payment applications in partnership with Fiserv, Volante, and internal IT teams

• Collaborate with business units (Treasury, Operations, Risk, Compliance) to support new payment products, process improvements, and automation initiatives.

• Support incident response and root‑cause analysis for payment‑related outages or processing errors.

• Oversee access controls, security configurations PEP+, Payments Exchange (Wire) and RTP (Real-Time Payments) and related systems

• Support incident response and root‑cause analysis for payment‑related outages or processing errors.

• Ensure compliance with NACHA rules, FFIEC guidelines, and internal audit requirements related to ACH and electronic payments.

• It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Qualifications

Education Requirements

• Bachelor’s degree required in Information Technology or related discipline. Advanced degree preferred.

Minimum Experience

• 5–8+ years of experience in IT operations or payment systems administration, preferably in banking or financial services.

Licenses & Certifications

• Certifications such as AAP (Accredited ACH Professional) or NCP (National Check Professional) Preferred

Knowledge, Skills, & Abilities

• Position may require regular before/after normal business hours, or regular out-of-town travel.

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

• Ability to sit, walk, and/or stand for extended periods of time

• Ability to bend and reach

Work Environment

• Office: This position reports to a physical Company location, and the setting will be a typical office environment.

• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable).  Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!